Highly skilled engineer with a passion for network solutions to bring further user added value, I played soon with core solutions in the emerging voice over IP market. Experienced technical manager in professional services, meeting expectations and creating confidence is a leitmotiv. Applying strong technical skills and interest in business to get involved in transversal mission in fast paced environment, open and ready for a position within a forward-thinking company where I can excel.
Public key account : Ville de Lyon - installed base : 500 switches, 900 MS/Lx/Aix servers, 130 applications for 15k users, 5k workstations, 3500 IP phones and others
Audit and support during handover of a complete third-party maintenance ownership on business applications and IT infrastructures (team of 7 people)
Project management: handling customer requests, processing effort estimations and planning, leading 7 technical project managers for 32 projects initialisation
Detailed Description
1st and 2nd level ToIP support : Skype, Sonus, Genesys, Nice
KPI for a 130 people customer services department : 800 prospects initiated, 240 projects tracked
Built multi-currency (€/$) P&L reports for 10 main customers’ accounts ($40M PO Booked / 32k man.days)
Detailed Description
Implemented and promoted business tools (workforces schedules and delivery projects information)
Tracked Projects lifecycle and built KPI dashboards for project managers and VPs (Excel, VBScripts, Business Object)
Performed quarterly closing with multicultural FR/IL finance teams
Company Description
Comverse major player on mobile voicemail and added values services acquired NetCentrex in 2006 to combine both company experience in some fix-mobile converged solution (well known as UCaaS currently).
Close to the Project Director, I led teams (from 2 to 12 people) to manage any purposes from validation to deployment or upgrade migrations on NetCentrex platforms in Orange group (worldwide).
3 new production platforms (100k business users each) and 1 Disaster Recovery Platform.
12 features upgrades were validated and performed, 70 fix packs were applied in 3 years.
20 platforms were tracked in configuration management (production, customer labs, internal labs).
Business solutions were mainly licenced by enterpises sites count : 10k Centrex Sites + 20k Business Trunk Sites were deployed.
Detailed Description
Managed technical activities, contributed in prioritizing and scheduling, controlled execution (PMI processes application)
Orange deployed 5 million residential (Livebox) users on 5 platforms of 1 million residential lines with 99.999% availability. 5 Business solution platforms to support 100k users each.
Led customers platforms roll out in EMEA within 2 or 3 people teams or third party integrators (hardware installations and software configurations in customer premises and data centers)
Delivered training to integrators : Italtel/IT, HP/FR, Alcatel/FR, Contactel/CZ, Lirex/BU
In time delivery of residential and business platforms for Alpi/ES, IpKoNet/HR, Jordan Telecom/JO
Crisis reestablishment : Lyse/NO (stability issues in production analysis and fix in 2 months), Orange-MaLigneVisio/FR (Project hand over with 4 months delay, team reorganization and delivery six month later with only 1 month overdue)
Detailed Description
Managed technical workshops, discuss customer service requirements and business cases, adjust purchase offer
Acted as an interface with R&D, product management, sales and customers : explain, adapt, and give confidence
Trained customers and managed Factory and/or Site Acceptances Tests
Acted as an interface with R&D, product management, sales and customers : explain, adapt, and give confidence
Designed solution architectures (hardware and logical) and produced project and technical documentation
Managed studies and third parties Interoperability tests (CPE, OSS / BSS, interconnection with other carriers networks)
Developed hot backup-restore and remote platform cloning (Linux scripting : Bash, AWK, file systems expertise)
Made telephony services high available and scalable in Linux servers farm (heartbeat, bonding, shell and AWK scripts)
Ported Softswitch from Windows to Linux Redhat over x86 and PPC (C/C++ state machines, VoIP and IN applications API)
Developed dedicated algorithms IPVS load balancer in Linux kernel modules and ethernet drivers
Company Description
Created in Feb 1999, NetCentrex was a startup specialist of Headend Voice over IP solutions for Residential and IPCentrex/Business Services for operators (ISP and Tiers1).