Scott Arnold-Stanton
General Resume
Professional Status
Employed
Available
About Me
I am a hardworking team player who is enthusiastic about learning new skills and taking on projects and ideas and running with them.
End User Services Technician
LeClairRyan
Since January 2015
- In-person and remote desktop support of all satellite offices
- Primary manager of the end user ticket queue
- Hardware and network/IT Infrastructure troubleshooting
- Documentation of team's processes and creation of templates
- Distribution of firm-wide announcements of events and notices
- Management of firm document database (iManage FileSite)
Company Description
Corporate law firm based out of Richmond Virginia.
Company website
Help Center Lead Consultant
IT Help Center UMass Amherst
August 2012
to January 2015
- Provide technical support to UMass Amherst faculty, staff, and students.
- Document, research, and troubleshoot technology-related questions and problems.
- Deliver outstanding customer service via walk-in, phone, web chat, and email based support.
- Keep up-to-date on new software, hardware, and services.
- Test and provide feedback on recently released software and hardware.
- Participate in special projects such as creating workflows, basic server management, and other work tools.
Team Member
Toys R Us
2009
to 2012
- Customer service with specialty in electronics
- Cashier
- Inventory management
