Scott Arnold-Stanton
General Resume
Professional Status
Employed
Available
About Me
I am a hardworking team player who is enthusiastic about learning new skills and taking on projects and ideas and running with them.
End User Services Technician
LeClairRyan
Since January 2015
- In-person and remote desktop support of all satellite offices
- Primary manager of the end user ticket queue
- Hardware and network/IT Infrastructure troubleshooting
- Documentation of team's processes and creation of templates
- Distribution of firm-wide announcements of events and notices
- Management of firm document database (iManage FileSite)
Help Center Lead Consultant
IT Help Center UMass Amherst
August 2012
to January 2015
- Provide technical support to UMass Amherst faculty, staff, and students.
- Document, research, and troubleshoot technology-related questions and problems.
- Deliver outstanding customer service via walk-in, phone, web chat, and email based support.
- Keep up-to-date on new software, hardware, and services.
- Test and provide feedback on recently released software and hardware.
- Participate in special projects such as creating workflows, basic server management, and other work tools.
Team Member
Toys R Us
2009
to 2012
- Customer service with specialty in electronics
- Cashier
- Inventory management
- Programming in Python, Java, PSpice, and Matlab.
- Exchange and Active Directory
- Microsoft Office Outlook, Powerpoint, Excel, and Word.
- Microsoft Windows and Mac OSX
General engineering studies including mechanical, computer systems and electrical engineering. Analyses of structural and computer systems as well as programming with a wide variety of languages.
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