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Experiences

After transitioning from an admin to Case Management Support, I have been able to establish with a primary care team and work together with a provider, nurse and CMA to provide quality healthcare to customer-owners that come in everyday. I have worked on many projects and developed many skills over the course of working as a CMS, and I am always excited to branch out and try new things as well. Aside from working with my team, I have also assisted in scheduling for Dr. Lescher's schedule here at VNPCC, I have developed several guides on how to schedule certain appointments or other scheduling specifics, I am part of the VNPCC HPV/Adolescent Combo 1 Workgroup and was a major cog in getting the workgroup created after our team was given a try-it, and I have had the pleasure of training and having people shadow me as I work to show them how to do CMS-specific work.

My entry job into Southcentral Foundation was Administrative Support at the Benteh Nuutah Valley Native Primary Care Center. There, I was able to get acquainted with the company and learn how to better support the Native families in our community. I started off as an Administrative Support II, but progressed into Administrative Support III where I was in charge of phone room scheduling, VTC scheduling, and empanelment.

I worked full-time as a receptionist. I screen and check people in, organize and distribute mail and packages, print papers and documents, order and manage office supplies, and am occasionally tasked with helping out our accounting department.

I worked as a professional housekeeper where I would maintain the cleanliness and sanitization of patient rooms, and make sure that they were safe for use. I also cleaned and maintained the aesthetic appearance of public areas around the hospital. I got official training on how to operate a fire extinguisher as the EVS staff was part of the fire brigade at FMH as well.

I started working at LaQuinta in the midst of COVID-19, making sure to clean very thoroughly and diligently and to never take shortcuts. I would also do laundry, perform houseman duties as we were severely understaffed, and even do checkups on the rooms and make sure guests left when needed. I cleaned not just the rooms but the entrance, hallways, stairways and the outside of the building as well.

A lot of what I did was mostly cleaning up rooms and assisting guests when needed. This job helped me to be patient and to work hard to do a good job and satisfy customers. It also taught me to become more compassionate to others as well because I was directly helping others when the time called for it.

It was my first professional experience. I learned a lot, especially about how to work in a business setting. Along with that, I have gained experience on how to better interact with customers and their specific needs.

Skills

Education

I am a high school graduate from West Valley High School in Fairbanks.

Interests

I have consistently enjoyed pursuing art have been developing my skills for the past decade.
I enjoy any sort of creative project that allows me to utilize my art skills.
I have a relatively creative approach to solving problems or completing tasks and projects.
I was one of the winners for the SCF Employee Flu Sticker Design Competition in 2023.
For the VNPCC Department Christmas Tree Decorating Contest in 2023, my tree was among one of the winners.
I have created illustrations that is utilized in an information brochure that will be released soon for the OB/GYN team.

Resume created on DoYouBuzz

Sarah Houck

Resume Sept 2024