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Sarah Afifi

Senior HR Generalist

Sarah Afifi
39 years old
Dubai United Arab Emirates
Professional Status
Available soon
Open to opportunities
About Me
Seeking a job at a reputable company where my background and experience can be well utilized.
Resume created on DoYouBuzz

Senior HR Generalist

Qsource
October 2015 to July 2017
  • Responsible for the full recruitment cycle to include but not limited to sourcing, screening, interviewing, checking references and onboarding qualified candidates in accordance to the yearly recruiting strategy.
  • Identify and assess future and current training needs through job analysis, career path, annual performance appraisals and consultation with line managers.
  • Support employees and managers during performance review and maintain the appraisal system.
  • Develop, implement and deliver training programs.
  • Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed.
  • Develop personal development plans in line with the employee performance appraisal and assessment results in order to improve performance and to ensure organizational goals are met.
  • Coach and support employees on day to day concerns, career matters and any arising conflict within their team; handle their grievances in compliance with the Company policy and Local Labor Law.
  • Coach managers on conflict resolution, handling employee issues, motivating subordinates and building teams, in order to increase productivity and boost employee morale.
  • Explaining human resources policies, procedures, laws, and standards to new and existing employees.
  • Conduct exit interviews and facilitate the exit process including coordination of final settlement, visa cancellation, etc...
  • Complies with local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
  • Prepares reports by collecting, analyzing, and summarizing data and trends.

HR Generalist

Top Talent
March 2012 to September 2015
  • Assists in the implementation of programs that aim to attract, measure, develop and manage an organization's talent pool.
  • Build a relevant wide range of networks and attend job fairs to receive industry relevant CV’s.
  • Develop a pool of qualified candidates in advance of need.
  • Developing and updating job descriptions and job specifications.
  • Report the progress on assigned job vacancies on the regular basis, communicates early warnings and provide the regular feedback about the performance of the recruitment process.
  • Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
  • Processes new hires and administers new hire orientation. Completes all necessary personnel forms; creates and maintains personnel files; transmits accurate and timely information to corporate Payroll and HR departments.
  • Handling all medical and social insurance processes.
  • Handling medical insurance renewal process annually.
  • Addressing any employment relations issues, such as work complaints … etc.
  • Prepares reports by collecting, analyzing, and summarizing data and trends.

Sales Coordinator

HitekNofal
October 2010 to July 2011
  • Responding to all incoming sales inquiries by phone, fax or e-mail and preparing quotations or proposals as needed.
  • Coordinate between sales team and product management to ensure compliance with pricing strategies and profit margins.
  • Generate accurate, rapid cost calculations and timely issue of quotations to the customer using CRM system.
  • Support the sales director with following up on the sales team activities.
  • Maintain and update the progress of all inquiries and finally translate it into reports to support the sales director in strategic decisions using CRM system.
  • Ensure an efficient tracking system of all inquiries and correspondences and incorporate them in customer’s database.

Customer Support Professional

Stream Global Services
February 2010 to September 2010
  • Receiving customers calls and answering all their inquiries.
  • Provide customer with recommendations to promote and achieve sales of products and services.
  • Identify customer’s complaints using automated system.
  • Solve customer’s problems and ensure high client satisfaction.
  • Build a long-term relationship with customers

Sales Representative

Egypt International Fairs
July 2007 to November 2009
  • Conduct business meetings with decision makers and provide them with all the required documents for participation in the event.
  • Promote and achieve sales of service through visiting all the exhibitions and conferences that are concerned with the industry whether they are held in Egypt or even abroad.
  • Following up by keeping the customer informed with the most recent updates and answering all their inquiries.
  • Preparing quotations based on final agreement and according to the customer needs.
  • Generate weekly reports to support the sales director in strategic decisions.
  • Maintain files for all the inquiries and correspondences and incorporate them in customer’s database.
  • MS Office ( Word, Power Point, Excel, Outlook )
  • ORACLE R12i E-Business Suite - HRMS
  • Native Language: Arabic
  • Excellent Command of English Language

Bachelor of Commerce, Accounting Department

Ain Shams University, Cairo, Egypt

2002 to 2006
Grade: Good
Learn more
R12i ORACLE E-Business Suite [HRMS]
Next Academy - ORACLE Golden Partner
March 2014

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Human Resources Management Diploma
Pearson Education limited assured by Edexcel
Dec 2013

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Quality Management System Training
CTC ( Center of Technical Consultancy )
Oct 2011