Sarah Afifi
Senior HR Generalist
39 years old
Dubai United Arab Emirates
Professional Status
Available soon
Open to opportunities
About Me
Seeking a job at a reputable company where my background and experience can be well utilized.
Senior HR Generalist
Qsource
October 2015
to July 2017
- Responsible for the full recruitment cycle to include but not limited to sourcing, screening, interviewing, checking references and onboarding qualified candidates in accordance to the yearly recruiting strategy.
- Identify and assess future and current training needs through job analysis, career path, annual performance appraisals and consultation with line managers.
- Support employees and managers during performance review and maintain the appraisal system.
- Develop, implement and deliver training programs.
- Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed.
- Develop personal development plans in line with the employee performance appraisal and assessment results in order to improve performance and to ensure organizational goals are met.
- Coach and support employees on day to day concerns, career matters and any arising conflict within their team; handle their grievances in compliance with the Company policy and Local Labor Law.
- Coach managers on conflict resolution, handling employee issues, motivating subordinates and building teams, in order to increase productivity and boost employee morale.
- Explaining human resources policies, procedures, laws, and standards to new and existing employees.
- Conduct exit interviews and facilitate the exit process including coordination of final settlement, visa cancellation, etc...
- Complies with local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
- Prepares reports by collecting, analyzing, and summarizing data and trends.
HR Generalist
Top Talent
March 2012
to September 2015
- Assists in the implementation of programs that aim to attract, measure, develop and manage an organization's talent pool.
- Build a relevant wide range of networks and attend job fairs to receive industry relevant CV’s.
- Develop a pool of qualified candidates in advance of need.
- Developing and updating job descriptions and job specifications.
- Report the progress on assigned job vacancies on the regular basis, communicates early warnings and provide the regular feedback about the performance of the recruitment process.
- Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
- Processes new hires and administers new hire orientation. Completes all necessary personnel forms; creates and maintains personnel files; transmits accurate and timely information to corporate Payroll and HR departments.
- Handling all medical and social insurance processes.
- Handling medical insurance renewal process annually.
- Addressing any employment relations issues, such as work complaints … etc.
- Prepares reports by collecting, analyzing, and summarizing data and trends.
Sales Coordinator
HitekNofal
October 2010
to July 2011
- Responding to all incoming sales inquiries by phone, fax or e-mail and preparing quotations or proposals as needed.
- Coordinate between sales team and product management to ensure compliance with pricing strategies and profit margins.
- Generate accurate, rapid cost calculations and timely issue of quotations to the customer using CRM system.
- Support the sales director with following up on the sales team activities.
- Maintain and update the progress of all inquiries and finally translate it into reports to support the sales director in strategic decisions using CRM system.
- Ensure an efficient tracking system of all inquiries and correspondences and incorporate them in customer’s database.
Customer Support Professional
Stream Global Services
February 2010
to September 2010
- Receiving customers calls and answering all their inquiries.
- Provide customer with recommendations to promote and achieve sales of products and services.
- Identify customer’s complaints using automated system.
- Solve customer’s problems and ensure high client satisfaction.
- Build a long-term relationship with customers
Sales Representative
Egypt International Fairs
July 2007
to November 2009
- Conduct business meetings with decision makers and provide them with all the required documents for participation in the event.
- Promote and achieve sales of service through visiting all the exhibitions and conferences that are concerned with the industry whether they are held in Egypt or even abroad.
- Following up by keeping the customer informed with the most recent updates and answering all their inquiries.
- Preparing quotations based on final agreement and according to the customer needs.
- Generate weekly reports to support the sales director in strategic decisions.
- Maintain files for all the inquiries and correspondences and incorporate them in customer’s database.
- MS Office ( Word, Power Point, Excel, Outlook )
- ORACLE R12i E-Business Suite - HRMS
- Native Language: Arabic
- Excellent Command of English Language
