Samy Malki
Chief Operating Officer
52 years old
Driving License
Paris (75001) France
Professional Status
Available soon
Open to opportunities
Chief Operating Officer
Manzalab
Since October 2016
- Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs
- Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning
- Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
- Ensure effective recruiting, onboarding, professional development, performance management, and retention
- Analyze internal operations and identify areas of process enhancement
- Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO
- Directly oversee operations, HR, and accounting, and partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term
- Aggressively manage capital investment and expenses to ensure the company achieves investor targets relative to growth and profitability
- Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting
- Maintain and build trusted relationships with key customers, clients, partners, and stakeholders
Head of Business Development
Manzalab
July 2016
to October 2016
Full-time
Paris
France
- Increase company revenue by identifying profitable business opportunities and developing long-term business growth strategies
- Negotiating sound business deals
- Building solid relationships with customers, as well as sales and marketing teams.
- Developing in-depth knowledge of company offerings to identify profitable business opportunities.
- Directing marketing efforts by presenting market research to marketing directors and suggesting strategies to expand market research.
- Assessing marketing and sales as well as supplier and vendor operations and recommending improvements as needed.
- Preparing all documentation required for requests for proposals (RFPs).
- Researching emerging trends and recommending new company offerings to satisfy customers’ needs.
- Developing and managing strategic partnerships to grow business.
- Presenting business or marketing opportunities to company executives and management.
- Selecting automation software and software platforms that best meet company needs.
Customer Services
Electronic Arts
October 2013
to June 2016
Full-time
Galway
Ireland
- Manager in charge to organize and oversee the operations
- Assuming responsability for the overall success by setting targets, supervising managers, and ensuring they are attained
- Optimize and oversee operations to ensure efficiency
- Ensure compliance with company’s policies and operational guidelines
Deal with problems by providing creative and practical solutions
Evaluate performance using key metrics and address issues to improve it
Development Manager
Carlipa System
November 2011
to 2012
Full-time
Paris
France
- Manager in charge of the business development
- Advising and content implementation
- Administration of content broadcasted on screen parks of Carlipa customers
Executive Manager
ISII
2002
to 2011
Paris
France
- Conversion of the LCW organization into a new entity specialized in the design of solutions committed to digital signage via Internet
- Establishment of ISII as subsidiary to the ESIOPE group in Dec 2002
- Development of media planning and compilation of press releases
C.E.O.
Le Site Immobilier S.A.
2000
to 2002
Full-time
Paris
France
- Developed real estate web portal, implemented web-call center and defined work-flow
- Created business plan, fund release (8M€)
Executive Manager
Lutèce Compter World
1998
to 2002
Full-time
Paris
France
- Established customer account database (B2B) for internet activities
- Assigned responsibilities and established a structure within the company ensuring, live, management of human resources
- Implementation, calibration and management of the customer service department
- Managed and developed the business environment and marketing
- Transferred strong skills in innovative marketing techniques
- Acquired RIO company (Réseaux Informatiques Orientés)
Detailed Description
- Excellent organization skills
- Exceptional and professional communication skills; both verbal and written
- Critical thinking and process analysis
- Highly developed organizational skills and ability to prioritize competing tasks
- Ability to adapt to changing needs of the business
Manager
Le Cyberdrome Web
1997
to 1999
Full-time
Paris
France
- Launched one of the first web game rooms in Paris
- Organized several « focus/beta tests » for Ubi Soft & Infogrames titles
Junior Consultant
L'atelier de Paribas
1995
to 1997
Part-time
Paris
France
- Analyzed the opportunities of an e-business (association of an online banking service with the existing bank network)
.
IT Manager
Institut d'Etudes Politiques D'Aix-en-Provence (IEP)
January 1993
to June 1994
Part-time
Aix-en-Provence
France
Supervisor
Téléperformance
September 1991
to September 1992
Part-time
Paris
France
- Provided monthly one on one’s with the agents to maintain and improve their performance
- Special projects Managing as necessary
- Provided mentoring and career development support to agents
- Contributed directly to performance evaluation of assigned individuals
- Managed projects to be completed on time and within quality standards
Detailed Description
- Strong Team Player and role model, capable of gaining trust to support their team, peers and others
- Excellent communication skills at all levels
- Ability to relate to others in a positive manner and build strong working relationships
- Ability to be resilient and work under pressure
Company Description
Teleperformance is a global customer service, technical support, call centre, debt collection and social media company with headquarters in Paris, France.
Company website
Senior Telemarketer
Teleperformance
December 1991
to March 1992
Part-time
Paris
France
- Management of sensitive cases and clients
- Assistance to junior telemarketing agents
- Updating processes and procedures
- Escalation of cases to according departements
Detailed Description
- Flexibility with good time management skills
- Ability to work to targets
- Good PC skills with the ability to navigate between multiple systems
- Experience of delivering an excellent level of service to customers
Company Description
Teleperformance is a global customer service, technical support, call centre, debt collection and social media company with headquarters in Paris, France.
Company website
Telemarketer
Teleperformance
September 1991
to December 1991
Part-time
Paris
France
- Contact private individuals by telephone in order to solicit sales for life insurances and journal subscriptions
- Conduct satisfaction surveys in order to obtain information from client's customers
- Adjusted sales scripts to better target the needs and interests of specific individuals.
- Maintain records of contacts, accounts, and orders and verified they were genuine
Detailed Description
- Excellent people skills with the ability to communicate clearly and concisely
- Friendly and informative approach with the ability to build rapport and trust and excellent telephone manner
- Proactive and thoughtful in approach with a keen eye for detail
- Good IT and typing skills
Company Description
Teleperformance is a global customer service, technical support, call centre, debt collection and social media company with headquarters in Paris, France.
Company website
