Samy Malki
Chief Operating Officer
52 years old
Driving License
Paris (75001) France
Professional Status
Available soon
Open to opportunities
Chief Operating Officer
Manzalab
Since October 2016
- Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs
- Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning
- Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
- Ensure effective recruiting, onboarding, professional development, performance management, and retention
- Analyze internal operations and identify areas of process enhancement
- Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO
- Directly oversee operations, HR, and accounting, and partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term
- Aggressively manage capital investment and expenses to ensure the company achieves investor targets relative to growth and profitability
- Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting
- Maintain and build trusted relationships with key customers, clients, partners, and stakeholders
Head of Business Development
Manzalab
July 2016
to October 2016
Full-time
Paris
France
- Increase company revenue by identifying profitable business opportunities and developing long-term business growth strategies
- Negotiating sound business deals
- Building solid relationships with customers, as well as sales and marketing teams.
- Developing in-depth knowledge of company offerings to identify profitable business opportunities.
- Directing marketing efforts by presenting market research to marketing directors and suggesting strategies to expand market research.
- Assessing marketing and sales as well as supplier and vendor operations and recommending improvements as needed.
- Preparing all documentation required for requests for proposals (RFPs).
- Researching emerging trends and recommending new company offerings to satisfy customers’ needs.
- Developing and managing strategic partnerships to grow business.
- Presenting business or marketing opportunities to company executives and management.
- Selecting automation software and software platforms that best meet company needs.
Customer Services
Electronic Arts
October 2013
to June 2016
Full-time
Galway
Ireland
- Manager in charge to organize and oversee the operations
- Assuming responsability for the overall success by setting targets, supervising managers, and ensuring they are attained
- Optimize and oversee operations to ensure efficiency
- Ensure compliance with company’s policies and operational guidelines
Deal with problems by providing creative and practical solutions
Evaluate performance using key metrics and address issues to improve it
Development Manager
Carlipa System
November 2011
to 2012
Full-time
Paris
France
- Manager in charge of the business development
- Advising and content implementation
- Administration of content broadcasted on screen parks of Carlipa customers
Executive Manager
ISII
2002
to 2011
Paris
France
- Conversion of the LCW organization into a new entity specialized in the design of solutions committed to digital signage via Internet
- Establishment of ISII as subsidiary to the ESIOPE group in Dec 2002
- Development of media planning and compilation of press releases
C.E.O.
Le Site Immobilier S.A.
2000
to 2002
Full-time
Paris
France
- Developed real estate web portal, implemented web-call center and defined work-flow
- Created business plan, fund release (8M€)
Executive Manager
Lutèce Compter World
1998
to 2002
Full-time
Paris
France
- Established customer account database (B2B) for internet activities
- Assigned responsibilities and established a structure within the company ensuring, live, management of human resources
- Implementation, calibration and management of the customer service department
- Managed and developed the business environment and marketing
- Transferred strong skills in innovative marketing techniques
- Acquired RIO company (Réseaux Informatiques Orientés)
Manager
Le Cyberdrome Web
1997
to 1999
Full-time
Paris
France
- Launched one of the first web game rooms in Paris
- Organized several « focus/beta tests » for Ubi Soft & Infogrames titles
Junior Consultant
L'atelier de Paribas
1995
to 1997
Part-time
Paris
France
- Analyzed the opportunities of an e-business (association of an online banking service with the existing bank network)
.
Supervisor
Téléperformance
September 1991
to September 1992
Part-time
Paris
France
- Provided monthly one on one’s with the agents to maintain and improve their performance
- Special projects Managing as necessary
- Provided mentoring and career development support to agents
- Contributed directly to performance evaluation of assigned individuals
- Managed projects to be completed on time and within quality standards
- Assign responsibilities and establish a structure within the company ensuring live management of human resources.
- Efficient and clear communication especially during crisis situations
- Manage and develop the sales and marketing environment.
- Transfer strong skills in innovative marketing techniques.
- Creation and development of a company in new technologies.
- Management control in multi-site and multi-cultural environment.
- Trade talks in "b to b" environment.
- Redesign of communication tools.
- Rationalization of purchases to increase margins (cost killing).
- Organization of marketing and business events (Trade Shows, Special Events, ...).
- Excellent people skills with the ability to communicate clearly and concisely
- Friendly and informative approach with the ability to build trust and excellent telephone manner
- Proactive and thoughtful in approach with a keen eye for detail
- Good PC skills with the ability to navigate between multiple systems
- Ability to relate to others in a positive manner and build strong working relationships
- Ability to be resilient and work under pressure
- Marketing and communication software edition.
- Special Events.
- Real estate trading on the Internet.
- Communication agency in the digital signage field.
- MS Pack Office, Project, Visio
- Temposoft, Peoplesoft
- Various Internet Tools
- French (Mother tongue)
- English (General Use)
- German (Student level)
Political Sciences – Section of Economy & Finances
End of studies memory: Democracy & Cyberspace (Honours)
End of studies memory: Democracy & Cyberspace (Honours)
- Numerous professional travels throughout Western, Eastern Europe, USA and S-E Asia
- Rugby (2nd Division)
- Volley-ball
- Go-karting
- Regular play of games of strategy and negotiation
- Regular play of roleplaying games and video games
- Regular play of card games involving betting (Private tournaments & online gaming)
- Representative of the students elected to the Board of Directors of the IEP
- Editor of the IEP monthly journal
Definition of the editorial line, drawing up of the editorial page as well as leading articles - Elected president of the Student Bureau of the IEP
- Elected Administrator of the advisory committee « French Federation of Games of Diplomacy and
Strategy » (FFGDS) - Founder of the "Boucherie intellectuelle" association
- Co-organiser of the « First Imaginary Encounters » in Paris. Event attracting over 40000 people.
- Representative of the students elected to the Board of Directors of the university Paris V
