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Samm Abreu

Samm Abreu

DESKTOP SUPPORT SPECIALIST

Montreal (H3C OG3) Canada (Québec)
Unemployed Open to opportunities
IT/Desktop Support with thorough hands-on experience in all levels of desktop support, including hardware and software troubleshooting, installation, technical feedback and strong user guidance. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving problem issues. Having strong experience in customer support and very adaptive to any position requiring interaction with clients. As you can also see, I have strong skills as an Environment artist for video games in modelling, texturing and props integration in game engines.
Resume created on DoYouBuzz
    • Offering technical support and installation over the phone for software and hardware issues or requests with Remedy ticketing system
    • Taking remote control of client computers with Tivoli, Dameware and Netmeeting
    • Offering technical support for WIN2K/XP, TN3270, SAP r/3, MS Office7-8 and various internal applications
    • Managing computers, Printers and user accounts with Active Directory
    • Data backup/restore from Tivoli Storage Management backup software
    • Creating documentation to be used internally by our Call Center (IMKB)
    • Offering technical support, coaching and training for staff members at the Call Center