IT/Desktop Support with thorough hands-on experience in all levels of desktop support, including hardware and software troubleshooting, installation, technical feedback and strong user guidance. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving problem issues. Having strong experience in customer support and very adaptive to any position requiring interaction with clients. As you can also see, I have strong skills as an Environment artist for video games in modelling, texturing and props integration in game engines.
Inbound/Outbound customer service on an international scale using Genesys
Offering technical support over the phone, problem resolution, account maintenance through Identity Gateway for our Website (Netbenefits.com)
Identifying and analysing customer needs to prepare and offer solutions to increase customer satisfaction until final resolution (Siebel CRM and Salesforce.com)
Creating procedures, training documentation and tools for the support team on Office 365
