Experience — Saed Kamel

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Experiences

My Scope is Monitoring Back Office and Front-line Operations. Delivering Training for new comers. Performing Data Analysis & Reporting.
Achievements:
Performance Appraisal at Vodafone 2017 Appraisal was Top Performer
Delivering Training "Essentials of Quality Assurance" for the new Quality coaches in my team (Quality Assurance Team at Vodafone– Spain Account)
The Product Owner of the project: Building New Quality Monitoring Sheet for the Web Chat Team in Spain Account at Vodafone.

Back Office Spanish Advisor for teams
Achievements:
Creating a new tool for the Front Line Team in Spain Operation to help them to learn the Moroccan Language; an Audio Dictionary to read and hear the pronunciation for the Moroccan Language
Performance Appraisal:
2014 G ( Good) / 2015 E ( Excellent) / 2016 E ( Excellent)

Cataloging customers concerns and comments. Writing service orders and descriptions of problems and repairs.

Saed Kamel