Sabrina Bertels
Technical Support
Servicedesk
IT
soft skills
32 years old
Nyaregyhaza (2324) Hungary
Professional Status
Employed
Available
Service Desk Agent
Unisys Hungary
Since January 2017
Full-time
Budapest
Hungary
- Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support via phone , email and chat
Service Desk Agent
Unisys Hungary
August 2016
to November 2016
- Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support via phone , email and chat
Service Desk Agent
Transcom
June 2013
to April 2016
- Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support via phone , email and chat
General Certificate of Secondary Education
Baksay Sándor Református Gimnázium
September 2007
to July 2012
-
New Employee training experience
Expert
-
New Operation System Training to other Coworkers
Expert
-
Small Group / Class teaching / briefing experience
Expert
-
4 years customer/techical support service
Expert
-
phone/ call center experience
Expert
-
Multi-channel system call center experience
Expert
-
Communication through E-Mail resolution and response experience
Expert
-
German : reading ,writing , speaking
Expert
-
English : reading,writing , speaking
Expert
-
Hungarian : reading , writing , speaking
Good
-
eu 50 words a minute - qwerty 45/minute
Advanced
