I recently moved from Stavanger to Oslo and am currently looking for a new professional opportunity with strong customer focus.
I moved back to Norway in 2014 after 20 years in France with studies in international business and marketing and a large customer oriented experience from hospitality and leisure industries, administration and projects.
Originally from the North of Norway but chose to settle in Stavanger when I moved back to Norway because of the international aspects of this city.
In Stavanger I worked for 2 years for the major energy company in the region and acquired advanced skills in fiber broadband technology and sales.
I'm a very positiv and organised person with good cooperation and communication skills. I'm curious and adapt easily to new environments and challenges.
I enjoy working with customers and I set high quality standards to myself and others. I like to solve problems and turn customers into loyal ambassadors.
I'm looking for new job opportunities in the Oslo region so do not hesitate to contact me for further details or if you want to meet me and let me convince you how my experiences and skills may contribute to your activity.
Implementation of global customer handling strategy and tools (Zendesk)
Training of customer advisors
Supervision of booking disputes and results
Recruitment and management of freelance property photographers
Implementation of partnership tool and campaigns (TradeDoubler)
Promotion of the websites activites through events (prides, campaigns, press-trips, social medias)
Detailed Description
Decreased the handling delay and the flows incoming requests
Improved the quality on the customer handling and increased the amount of positiv feedback (went from 65-70% satisfied customers to 90-93%)
Improved the awarness of the rental services given
Organised the handling of requests from customers (both renters and travellers) by creating a forum and an online CRM database.
Company Description
Pink Lab handels 2 websites and the services linked.
myGayTrip.com is a lifestyle and travel review website for the gay community.
misterbnb.com is a gay-friendly travel and social networking website. The site is modeled after Airbnb, providing a searchable database of short-term rentals of homes, rooms, and apartments. The website operates globally with more than 5000 listings available in 65 countries.
