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Rune Eriksen-Bjørklund

Rune Eriksen-Bjørklund

Customer & Loyalty Management

50 years old
Driving License
Norway
Employed Unavailable
I recently moved from Stavanger to Oslo and am currently looking for a new professional opportunity with strong customer focus.

I moved back to Norway in 2014 after 20 years in France with studies in international business and marketing and a large customer oriented experience from hospitality and leisure industries, administration and projects.

Originally from the North of Norway but chose to settle in Stavanger when I moved back to Norway because of the international aspects of this city.

In Stavanger I worked for 2 years for the major energy company in the region and acquired advanced skills in fiber broadband technology and sales.

I'm a very positiv and organised person with good cooperation and communication skills. I'm curious and adapt easily to new environments and challenges.

I enjoy working with customers and I set high quality standards to myself and others. I like to solve problems and turn customers into loyal ambassadors.

I'm looking for new job opportunities in the Oslo region so do not hesitate to contact me for further details or if you want to meet me and let me convince you how my experiences and skills may contribute to your activity.
Resume created on DoYouBuzz
  • Outsourcing of customer service to external service provider
  • Implementation of global procedures and quality controls for customer service
  • Responsible for the global loyalty customer service for Accor's loyalty programs (individual, corporate, brand cards)
  • Internal coordination of customer related issues and projects
  • Analyzes of customer requests with quality improvements and coordination between customer service and internal marketing departments, IT developments and Accor departments
  • Handling of complaints addressed to Accor top management
Detailed Description
  • Training of teams
  • Projectmanagement
  • Communication
  • Qualitycontrols
  • Accounting
  • Negotiation
  • Teambuilding of new customer service team
  • Quality improvement of customer handling
  • Outsourcing of customer service
Company Description
Le Club Accorhotels is a worldwide, multi-brand, free and fully online loyalty programme for Accor hotels.
Launched in 2008 by a fusion of brand cards and other regional cards.