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Rune Eriksen-Bjørklund

Rune Eriksen-Bjørklund

Customer & Loyalty Management

49 years old
Driving License
Norway
Employed Unavailable
I recently moved from Stavanger to Oslo and am currently looking for a new professional opportunity with strong customer focus.

I moved back to Norway in 2014 after 20 years in France with studies in international business and marketing and a large customer oriented experience from hospitality and leisure industries, administration and projects.

Originally from the North of Norway but chose to settle in Stavanger when I moved back to Norway because of the international aspects of this city.

In Stavanger I worked for 2 years for the major energy company in the region and acquired advanced skills in fiber broadband technology and sales.

I'm a very positiv and organised person with good cooperation and communication skills. I'm curious and adapt easily to new environments and challenges.

I enjoy working with customers and I set high quality standards to myself and others. I like to solve problems and turn customers into loyal ambassadors.

I'm looking for new job opportunities in the Oslo region so do not hesitate to contact me for further details or if you want to meet me and let me convince you how my experiences and skills may contribute to your activity.
Resume created on DoYouBuzz
  • Definition and implementation of the global loyalty and FFP partnership strategy
  • Portfolio development: negotiation, legal supervision, signature, performance analysis
  • International coordination with marketing managers
  • Follow-up of business procedures: financial (budget € 400,000), marketing, legal, IT
  • Internal coordination with customer service, project management, hotel networks, e-commerce, social media and sales etc.
Detailed Description
  • Skills : negotiation, legal supervision, project management and coordination, accounting, communication, direkt marketing, training and follow-up with teams handling customer service, customer analyses and stragies, CRM building, creation of procedures and coordination with IT developent teams and internal departments
  • Negotiation and coordination of new business partners
  • Improvement of internal communication regarding partner development and marketing campaigns
  • Recruitement of new member via partner campaigns
Company Description
Accor, a world's leading hotel operator and market leader in Europe, is present in 92 countries with more than 3,600 hotels and 470,000 rooms.
With more than 170,000 employees in Accor brand hotels worldwide, the Group offers to its clients and partners nearly 45 years of know-how and expertise.
Accor provides an extensive offer including complementary brands—from luxury to economy—that are recognized and appreciated around the world for their service quality: Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, ibis, ibis Styles, ibis budget, hotelF1 as well as Thalassa sea & spa.
Company website