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Rune Eriksen-Bjørklund

Rune Eriksen-Bjørklund

Customer & Loyalty Management

50 years old
Driving License
Norway
Employed Unavailable
I recently moved from Stavanger to Oslo and am currently looking for a new professional opportunity with strong customer focus.

I moved back to Norway in 2014 after 20 years in France with studies in international business and marketing and a large customer oriented experience from hospitality and leisure industries, administration and projects.

Originally from the North of Norway but chose to settle in Stavanger when I moved back to Norway because of the international aspects of this city.

In Stavanger I worked for 2 years for the major energy company in the region and acquired advanced skills in fiber broadband technology and sales.

I'm a very positiv and organised person with good cooperation and communication skills. I'm curious and adapt easily to new environments and challenges.

I enjoy working with customers and I set high quality standards to myself and others. I like to solve problems and turn customers into loyal ambassadors.

I'm looking for new job opportunities in the Oslo region so do not hesitate to contact me for further details or if you want to meet me and let me convince you how my experiences and skills may contribute to your activity.
Resume created on DoYouBuzz

Customer Service Team Manager

Accor Customer Contact Centers
July 2004 to August 2007
Full-time
Paris
France
  • Team management of customer service team of 12-18 customer advisors handling reservation and loyalty requests and complaints and assisting travel agencies and hotels with reservation and loyalty issues
  • Daily management of the team : planning, fixing and analyzing goal and results, recruitement, training and career developments
Detailed Description
  • Process and quality training
  • Improvement of results and customer feedback
  • Change management
  • Career developments
  • Organisation and planning of activity
  • Improvement of cooperation with departments linked to the team's activity
Company Description
Accor Customer Contact Centers handles bookings and customer service for Accor hotels through 10 centers worldwide.
Company website