Roxana Nasturas
Retail Account Manager
43 years old
Driving License
Crawley United Kingdom
Employed
Available
As a highly dedicated and result oriented individual with over 7 years of experience in retail account management in banking, customer service, and administrative work I have a strong passion for providing the highest standards of customer care. All my previous jobs have enabled me to develop not only specific retail and customer service experience but a valuable and transferable skill set to many sectors.
Utilizing excellent communication skills I developed and maintained successful business and working relationships, handled multiple situations involving meeting deadlines and working effectively under pressure, dealing with clients' complaints and delivering persuasive presentations to groups or individuals.
Looking to secure a position within an ambitious company, where I can bring immediate value and develop current skill set further.
Utilizing excellent communication skills I developed and maintained successful business and working relationships, handled multiple situations involving meeting deadlines and working effectively under pressure, dealing with clients' complaints and delivering persuasive presentations to groups or individuals.
Looking to secure a position within an ambitious company, where I can bring immediate value and develop current skill set further.
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Office (Word, Excel, Power Point, Adobe Premiere Pro)
Good
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English
Advanced
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French
Good
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Spanish
Intermediate
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Italian
Notions
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Romanian
Expert
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Interpersonal - able to interact successfully with a wide range of people; know how to interpret and use body language
Advanced
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Public speaking skills - able to make formal presentations
Advanced
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Counseling skills - respond to others in a clear and non-judgemental way, actively listening and offering appropriate support
Expert
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Teaching and supervising skills - able to help others gain knowledge and skills and monitor progress and asses the quality of job performance of others
Advanced
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Persuading skills - able to communicate effectively to justify a position or influence a decision; able to sell products and promote ideas
Advanced
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Care-giving skills - able to emphatize with others, to tune in and give sensitive care
Expert
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Analytical/logical thinking skills - able to draw specific conclusions from a set of general observations or specific facts
Advanced
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Able to generate new ideas, create new solutions and use wit and humor effectively
Advanced
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Problem solving- able to clarify the nature of a problem, evaluate alternatives and propose viable solutions
Advanced
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Critical thinking, decision making and problem solving skills.
Advanced
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Influencing, leading, and delegating abilities
Advanced
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Result oriented: Ability to achieve the target within given time
Advanced
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Ability to prioritize independently and to create structure and have a panoramic view of what needs to be accomplished
Good
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Effective coordinator and able to influence people and clients
Advanced
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Able to quickly develop mutual trust relationships with clients and handle complaints and concerns in a sensitive way
Advanced
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Profound understanding of customer psychology aimed at providing individualized customer care
Advanced
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Exceptional ability to stay attentive and listen when dealing with customers
Advanced
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Naturally inclined to be a great host and make people feel special and welcome
Advanced
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Good at anticipating customers' needs and desires
Advanced
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Clear communication skills aimed at understanding customers’ needs and providing corresponding services
Advanced
