As a highly dedicated and result oriented individual with over 7 years of experience in retail account management in banking, customer service, and administrative work I have a strong passion for providing the highest standards of customer care. All my previous jobs have enabled me to develop not only specific retail and customer service experience but a valuable and transferable skill set to many sectors. Utilizing excellent communication skills I developed and maintained successful business and working relationships, handled multiple situations involving meeting deadlines and working effectively under pressure, dealing with clients' complaints and delivering persuasive presentations to groups or individuals. Looking to secure a position within an ambitious company, where I can bring immediate value and develop current skill set further.
Served as primary operation relationship manager for banks' client to ensure proper delivery of service and excellent customer satisfaction
Cultivated sound financial knowledge as well as thorough information about company's various products in order to identify the need of the customer and advise him accordingly
Exceeded monthly target from my first month with 30% through great customer support and convincing power wich led to gaining referrals from customers
Negotiated better interest loan for clients and advocated their eligibility which resulted in high customer satisfaction and that generated leads and increased sales
