As a highly dedicated and result oriented individual with over 7 years of experience in retail account management in banking, customer service, and administrative work I have a strong passion for providing the highest standards of customer care. All my previous jobs have enabled me to develop not only specific retail and customer service experience but a valuable and transferable skill set to many sectors. Utilizing excellent communication skills I developed and maintained successful business and working relationships, handled multiple situations involving meeting deadlines and working effectively under pressure, dealing with clients' complaints and delivering persuasive presentations to groups or individuals. Looking to secure a position within an ambitious company, where I can bring immediate value and develop current skill set further.
Administrated the responsibilities of answering queries related to office operations, standing orders and company's products
Resolved critical issues regarding delivery of orders on time and product quality in deadline-driven, fast paced environment, especially during Christmas time
Purchased and sustained office supply inventories, being careful to adhere to budgeting practices
Produced daily memos, invoice, reports, financial statements and other documents using word processing, database, spreadsheets
Collected cash and handled credit card payments from clients and towards suppliers with 100% accuracy
Explored the whole production process starting with how the fish was smoked in the factory, preparing orders early in the morning, registering orders and supervising delivery, gaining knowledge on all types of fish and the curing process for a better insight and a clear and professional communication with customers
Created highly effective organizational and filing systems including quick and thorough indexing, filing and storage resulting in easy access to critical information
Cultivated excellent long-term relationship with clients, maintaining ongoing communication and facilitating solution to address concern
Served as a liaison in operational issues and resolution of day-to-day administrative tasks between customers and employees and management
Utilized clarity, humor and a positive work ethic to establish a spirited organizational culture through the company
Participated in preparing orders in the factory during Christmas times to ensure on time delivery of a huge amount of orders
Company Description
H. Forman & Son is an artisan salmon smokehouse, located in London's East End on Fish Island, Hackney Wick. It is Britain’s oldest original salmon curer and one of the world’s oldest existing producers of smoked salmon.
