Roxana Nasturas

As a highly dedicated and result oriented individual with over 7 years of experience in retail account management in banking, customer service, and administrative work I have a strong passion for providing the highest standards of customer care. All my previous jobs have enabled me to develop not only specific retail and customer service experience but a valuable and transferable skill set to many sectors.
Utilizing excellent communication skills I developed and maintained successful business and working relationships, handled multiple situations involving meeting deadlines and working effectively under pressure, dealing with clients' complaints and delivering persuasive presentations to groups or individuals.
Looking to secure a position within an ambitious company, where I can bring immediate value and develop current skill set further.

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Experiences

Assisted customers with their inquiries and described in detail products and benefits
Assisting the management team in maximizing the store's sales and profitability
Managed to work efficiently through 5 different sections with a large array of products according to stores' needs

Maximized quality- quantity report by serving over 150 drinks in one hour during rush hours while delivering great customers serive
Enhanced the number of returning coffee customers by developing great relationships with them through authentic and empathic communication and effective coffee making

Trained in becoming certified facilitator of "The work of Byron Katie". The Work is a simple yet powerful process of inquiry that teaches you to identify and question the thoughts that cause stress and suffering. It’s a way to understand what’s hurting you, and to address the cause of your problems with clarity.

Administrated the responsibilities of answering queries related to office operations, standing orders and company's products
Resolved critical issues regarding delivery of orders on time and product quality in deadline-driven, fast paced environment, especially during Christmas time
Purchased and sustained office supply inventories, being careful to adhere to budgeting practices
Produced daily memos, invoice, reports, financial statements and other documents using word processing, database, spreadsheets
Collected cash and handled credit card payments from clients and towards suppliers with 100% accuracy
Explored the whole production process starting with how the fish was smoked in the factory, preparing orders early in the morning, registering orders and supervising delivery, gaining knowledge on all types of fish and the curing process for a better insight and a clear and professional communication with customers
Created highly effective organizational and filing systems including quick and thorough indexing, filing and storage resulting in easy access to critical information
Cultivated excellent long-term relationship with clients, maintaining ongoing communication and facilitating solution to address concern
Served as a liaison in operational issues and resolution of day-to-day administrative tasks between customers and employees and management
Utilized clarity, humor and a positive work ethic to establish a spirited organizational culture through the company
Participated in preparing orders in the factory during Christmas times to ensure on time delivery of a huge amount of orders

Learn more

Through Workaway.com website my partner and I were employed by a family to take care of an animal farm and their home in France, Aix -en-Provence.
Our responsibilities were attending to various tasks daily: feeding the animals and cleaning, various refurbishments in the house, cooking and cleaning. The work was in exchange for food and accommodation and it was an amazing cultural exchange experience and we see them as our second family.

Executed outbound calls to property owners in order to obtain relevant information to customers
Data entry of information into the system
Managed to make 100 calls/ hour to collect and input info into the system

Project Coordinator "Breast Cancer Awareness" - Renasterea Foundation
Planting of trees - More Green Association
Contributed to book translation and book release event - "Conscious Parenting" by Lee Lozowick
Volunteer work - "Save the children"
Personal development courses - Human Resurces Institute
Participated in organizing Spiritual Retreat with Regina Sarah Ryan based on her book "Praying Dangerously"

Conducted sales and ensured smooth running of the shop floor
Contributed in organizing unique fashion shows
Executed superb visual standards within the store - display by brands, texture, and colors which increased customer interest in the company’s products
Grew customer base by 45% by providing existing customers with exceptional services, resulting in word of mouth marketing
Achieved company targets by actively employing in suggestive selling techniques and a good eye for appropriate outfits for customers

Generated weekly and monthly sales reports and managed client database
Delivered powerful presentations to groups of people which resulted in selling financial products to more than 50% of the employees.
Achieved and surpassed targets by implementing a new system for paperwork by collaborating with the HR departments within the companies we had as business
Coordinated a team of 3 consultants, prioritized and delegated tasks, provided motivation and gave useful input based on previous experience within a similar project so that individual and also team targets were achieved
Introduced new data entry procedures for a more efficient workflow which enabled the sales and approval departments reach their targets and led to a big volume of sold products for the bank

Served as primary operation relationship manager for banks' client to ensure proper delivery of service and excellent customer satisfaction
Cultivated sound financial knowledge as well as thorough information about company's various products in order to identify the need of the customer and advise him accordingly
Exceeded monthly target from my first month with 30% through great customer support and convincing power wich led to gaining referrals from customers
Negotiated better interest loan for clients and advocated their eligibility which resulted in high customer satisfaction and that generated leads and increased sales

Surpassed monthly target from my second month selling over 100 credit cards having a target of 40 by employing strategic sales planning and execution
Achieved business meeting with decision makers in large companies on a walk-in basis and succeeded to sell financial products to more than 260 employees out of 400.
Due to great results, I was assigned to train and coordinate new team members - helped them set goals and achieve targets

Education

Skills

Office (Word, Excel, Power Point, Adobe Premiere Pro)

Good

English

Advanced
French

Good
Spanish

Intermediate
Italian

Notions
Romanian

Expert

Interpersonal - able to interact successfully with a wide range of people; know how to interpret and use body language

Advanced
Public speaking skills - able to make formal presentations

Advanced
Counseling skills - respond to others in a clear and non-judgemental way, actively listening and offering appropriate support

Expert
Teaching and supervising skills - able to help others gain knowledge and skills and monitor progress and asses the quality of job performance of others

Advanced
Persuading skills - able to communicate effectively to justify a position or influence a decision; able to sell products and promote ideas

Advanced
Care-giving skills - able to emphatize with others, to tune in and give sensitive care

Expert
Analytical/logical thinking skills - able to draw specific conclusions from a set of general observations or specific facts

Advanced
Able to generate new ideas, create new solutions and use wit and humor effectively

Advanced
Problem solving- able to clarify the nature of a problem, evaluate alternatives and propose viable solutions

Advanced

Critical thinking, decision making and problem solving skills.

Advanced
Influencing, leading, and delegating abilities

Advanced
Result oriented: Ability to achieve the target within given time

Advanced
Ability to prioritize independently and to create structure and have a panoramic view of what needs to be accomplished

Good
Effective coordinator and able to influence people and clients

Advanced
Able to quickly develop mutual trust relationships with clients and handle complaints and concerns in a sensitive way

Advanced

Profound understanding of customer psychology aimed at providing individualized customer care

Advanced
Exceptional ability to stay attentive and listen when dealing with customers

Advanced
Naturally inclined to be a great host and make people feel special and welcome

Advanced
Good at anticipating customers' needs and desires

Advanced
Clear communication skills aimed at understanding customers’ needs and providing corresponding services

Advanced

Interests

psychology, spirituality,fiction, non-fiction and memoirs

Exploring places, cultures and lifestyles

Dancing
Filmmaking
Music
Painting
Wood crafting
Creative recycling

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Retail Account Manager

Customer Service Assistant

Customer Assistant

Developed personal projects

Administrative Secretary

Travelled through France/ House sittier

Data Entry Clerk

Career break/ Volunteer work/ Freelance Projects

Fashion Retail Assistant

Retail Account Manager

Relationship Manager

Direct Sales Representative

Journalism

University of Journalism and Philosophy

Foreign Languages

College "Al. I. Cuza"

Computer Skills

Languages

Personal

Management skills

Customer Service

Literature

Travel

Arts