I am a passionate customer advocate and energetic team player. I have developed solid communication skills by addressing customer’s opportunities with innovative technologies. I have worked on complex problems where analysis of situations required an in-depth evaluation of multiple factors to determine best method for accomplishing objectives.
Consulting for Telco Projects : o Expertise in analysing customer problems within complex technical environments with Sopra Steria Consulting (Telecom, Media, Gaming) for evolution of Network Service Provider ecosystem using SDN-NFV / SD-WAN / vCPE / Fog Computing / IoT. o Competence to formalize the expression of customer needs in to order to ease IS migration of their existing applications and data for digital transformation using Cloud Computing (TOSCA / eTOM / ITIL / OPNFV / Open Daylight). o Being force of proposal to draft strategic recommendations and functional recommendations : Lean Start Up, API / Security, Data Integrity, Cloud-Native Architecture (micro-services), DevOps, xaaS. o Organize and present the different technical solutions considered with a provisional schedule plan o Supporting customers throughout different project phases of deployment o Ensure functional quality and customer satisfaction
PMO of Director Digital IT Services Program Manager at Veolia :
o Digital Transformation : put in place multi-team organisation, and new roles based on Agile principle
o Governances : follow up with team, customer, purchase/supply chain with a As A Service Spirit o Creation of several workflow in order to improve the process of purchasing order and licenses consumption. o Communication : creation and animation of team meetings, internal community and website, templates in order to improve inter-team communication. o Follow up of projects using Cloud Native environment : Lift & Shift, Greenfield with Google Apps, GCP, AWS, DevOps, Big Data, IOT
In interaction with Research and Development, Marketing and Sales, the centre reflects the strategy company by using technologies and innovation for prospective customers (Network Operators, Strategic Industries), existing customers and business partners.
Sales and Pre-Sales
Determining a plan to source executives and subject matter discussion leaders to address customer opportunities and requirements during all steps of sale cycle.
Liaising as a project manager with other organization (Sales, Marketing, R&D, Business Unit, Corporate strategic offices, Partners) to implement strategic solutions to enhanced key deals and to close deals.
Leading customer’s workshops to support customer’s account team in prospection and business opportunities.
Technologies
Managing, organizing and planning value proposition projects between Sales, R&D teams and Partners to implement proof of concept at different stage of solutions’ availability.
Building and maintaining Live Network Demonstration : Fixed, Mobile, Virtualized Network (SD-WAN,NFV/SDN/vCPE) / Internet of Thing - Smart Cities / OSS-BSS
Strategy
Building customer experience in collaboration with worldwide key stakeholders defined by customer’s desired business outcomes.
Driving strategic direction stakeholders’ engagements and operations to increase sales business development opportunities.
Innovation
Serving as an evangelist with customer regarding innovation to differentiate company from competitors.
Promoting Bell Labs Research to influence on the evolution of telecommunications and information technologies
Creating value proposition of entrepreneurial innovation to demonstrate digital transformation of the company
Keys Achievements 3500 Worldwide Customers customers per year / 200 customers’ deals per year / 400 customer demonstrations Showcasing the full Alcatel-Lucent Portfolio to China Mobile ( http://tiny.cc/aluchina ) Managing and presenting a Proof Of Concept for Smart Cities leading to a partnership between JCDecaux and Alcatel-Lucent ( http://tiny.cc/alujcd ) Showcasing LTE Broadcast Solution with French Network Operator ( http://tiny.cc/aluembms ) Showcasing Optics Backhauling Encryption Solution – Cyber Security ( http://tiny.cc/opticencryption ) Showcasing 400G IP router interface for 7950 XRS Router ( http://tiny.cc/alu400g ) Host the opening of Alcatel-Lucent’s Innovation City ( http://tiny.cc/aluvcity )
Insure the quality of 3G+ solutions delivery before deployment on customer’s site
Part of all stages of the development of a new 3G feature with R&D team worldwide (Canada, France, Germany, India, and China): - Analysing 3GPP specifications - Code reviewing - Team tools impact estimation - Test planning and execution using R&D simulators (Agilent, Spirent) - Weekly reporting - Popularization for team presentation
Creation of worldwide test plan integration tools reducing drastically time spend between teams to review and edit worldwide test plans.
Become a team referee for validating several tools used by test team