Romain Proust
ROI-Oriented Web Marketing Consultant & Team Operations Manager
36 years old
Driving License
Barcelona (08025) Spain
Employed
Open to opportunities
Natural energetic leader who enjoys seeing his teams succeeding by achieving their goals.
I have set up departments and teams from the ground up; defining strategies, establishing process, hiring, training, targets, KPIs, SLAs and leading.
Ambitious, enthusiastic and have a passion for sales with the aptitude and have a good track record of success with nurturing and growing partnerships
I enjoy working within a team environment, meet new people and confident enough to be able to deal with difficult situations in a calm and professional manner.
I am quick thinking and able to make fast decisions when dealing with unexpected situations or emergencies.
Highly organised and detailed oriented with a proven ability to meet deadlines and targets.
I have set up departments and teams from the ground up; defining strategies, establishing process, hiring, training, targets, KPIs, SLAs and leading.
Ambitious, enthusiastic and have a passion for sales with the aptitude and have a good track record of success with nurturing and growing partnerships
I enjoy working within a team environment, meet new people and confident enough to be able to deal with difficult situations in a calm and professional manner.
I am quick thinking and able to make fast decisions when dealing with unexpected situations or emergencies.
Highly organised and detailed oriented with a proven ability to meet deadlines and targets.
Customer Care Agent
Faxbox Limited, Dublin, Ireland
June 2013
to December 2013
Full-time
Dublin
Ireland
- Setting up new customer accounts, integrating the customer’s chosen Faxbox solutions and providing online training (20-25 accounts set up / training provided per week)
- Supporting customer with technical issues and general queries (20 calls per day)
- Identifying client incidents, analysing issues and delivering solutions in a professional manner
- Delivering excellent customer service
- Working toward individual and team targets
Detailed Description
- Part of the support team (4 peoples) I was there to provide any help to the customer so that he can use the product without any difficulties and misunderstanding. The customer must be happy to have invested in our product. I have got to customer’s confidence and loyalty, and then generate new needs in his company.
Company Description
Faxbox Corporate is the leading Fax Mail service in Europe. Faxbox Corporate allows its customers to easily send and receive faxes via email.
Faxbox Limited is today part of J2Global
Faxbox Limited is today part of J2Global
Company website
