Romain Proust
ROI-Oriented Web Marketing Consultant & Team Operations Manager
36 years old
Driving License
Barcelona (08025) Spain
Employed
Open to opportunities
Natural energetic leader who enjoys seeing his teams succeeding by achieving their goals.
I have set up departments and teams from the ground up; defining strategies, establishing process, hiring, training, targets, KPIs, SLAs and leading.
Ambitious, enthusiastic and have a passion for sales with the aptitude and have a good track record of success with nurturing and growing partnerships
I enjoy working within a team environment, meet new people and confident enough to be able to deal with difficult situations in a calm and professional manner.
I am quick thinking and able to make fast decisions when dealing with unexpected situations or emergencies.
Highly organised and detailed oriented with a proven ability to meet deadlines and targets.
I have set up departments and teams from the ground up; defining strategies, establishing process, hiring, training, targets, KPIs, SLAs and leading.
Ambitious, enthusiastic and have a passion for sales with the aptitude and have a good track record of success with nurturing and growing partnerships
I enjoy working within a team environment, meet new people and confident enough to be able to deal with difficult situations in a calm and professional manner.
I am quick thinking and able to make fast decisions when dealing with unexpected situations or emergencies.
Highly organised and detailed oriented with a proven ability to meet deadlines and targets.
Technical Support Analyst
CPL Integrated Services (Occipial Ltd), Leixlip, Ireland
October 2012
to May 2013
Full-time
Leixlip
Ireland
- Logging, validating and diagnosing customer IT issues (20-25 calls per day).
- Providing solutions to the customer through information gathering, analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution team
- Managing end to end all calls logged, providing regular updates to customers on call status
- Handling email correspondences promptly and professionally (15-20 per day).
- Ensuring that excellent customer service is provided
- Working toward individual and team targets (calls and incident tickets quality).
Detailed Description
- Provide the best and quick IT support to French and English speakers users from everywhere in the world. After a month of training, I always have been around than 95% of success in my quality evaluations. The last months, I also have been in charge of the incoming emails distribution for the whole desk (40 peoples).
Company Description
First level support an IT Service Desk at HEWLETT-PACKARD, Dublin
