I am hard working, dependable and quick to learn anything new that can be thrown at me! Just make sure it's not a heavy physical object.
Oh, I'm also pretty great with phone support, building phenomenal support staff and writing just about anything from romance books to encyclopedias. This does not include third-person summaries.
Lead a development team to implement new software features and integrations with other software companies. Also lead a second team to update and maintain existing inventory catalog for clients.
Hired additional overseas staff, along with maintaining teams in the agile development model.
Spoke extensively with Vendors to speak about needed features, collecting documentation and working as the point of contact for any questions or development updates.
Worked heavily with Support, Onboarding, Sales and Vendors to roadmap new features, gauge the needs of clients and keep tabs on existing projects.
Used Jira and Trello to generate tickets for development to work on.
Worked with QA teams to assist with testing out integrations and general features for upcoming software releases.
Performed training for upcoming software features with all department managers and appropriate staff members.
Responsible for documentation outlining new software integration functionality once project had been completed, and forwarded to all departments for training purposes.
Created client-facing manuals, videos and other documentation for clients just starting out using software.
