I am hard working, dependable and quick to learn anything new that can be thrown at me! Just make sure it's not a heavy physical object.
Oh, I'm also pretty great with phone support, building phenomenal support staff and writing just about anything from romance books to encyclopedias. This does not include third-person summaries.
Helped set up a new support team from the ground up - Implemented new ticketing and analytics systems.
Assisted with hiring new support staff
Created documentation/training materials, and onboarded new team members.
Worked heavily with Development to implement bug fixes, along bugtesting upcoming major software updates.
Assisted with higher-level support for advanced customer issues, pertaining to online software support, along with basic assistance with web browsers and Windows/Mac devices.
