I am hard working, dependable and quick to learn anything new that can be thrown at me! Just make sure it's not a heavy physical object.
Oh, I'm also pretty great with phone support, building phenomenal support staff and writing just about anything from romance books to encyclopedias. This does not include third-person summaries.
Handled all inbound Customer Support via Phone, Chat and Email inquiries as the only point of contact for customers.
Worked with Operations, Inventory and Warehouse team to ensure the best customer experience possible.
Assisted with creation of sales, organizing orders via retailers on phone, chat and email tools.
Assisted with handling refunds via Amazon Fulfillment and BigCommerce systems.
Assisted with reporting on emerging issues with products/organizing existing emails and tickets
Helped test, implement and compare different startup systems related to customer support (Ticket systems, chat, social media tools) in a startup environment.
