Throughout my experiences as an advanced technical support analyst, systems analyst, application analyst, incident manager, NOC Analyst, Web Integration Analyst and Business Analyst, I have accumulated a plethora of skill sets that have sharpened my creativity and problem-solving abilities.
I bring a lot of experiences that cut across multi-disciplinary applications, I possess top-notch customer service experience.
Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures; meets with decision makers and clients to define business requirements. Analyzes current business system issues and develops process improvement and participates in best practice.
Interfaces with business owners to understand, define and translate business requirements into functional specifications. Serves as a liaison between the client and the technical support staff.
Works with clients to define business problems/issues and desired outcomes.
Facilitates meetings, demos and training sessions with clients either in person or via videoconference, e-mail, and phone.
Develops recommendations on alternative approaches and possible opportunities, while determining the impact and long-term viability of solutions.
Works with clients to implement new/upgraded applications.
Provides guidance and training to ensure a smooth transition.
Plans, coordinates, and monitors testing events. Develops test plans; creates test scripts and facilitate testing involving other teams and clients.
