Throughout my experiences as an advanced technical support analyst, systems analyst, application analyst, incident manager, NOC Analyst, Web Integration Analyst and Business Analyst, I have accumulated a plethora of skill sets that have sharpened my creativity and problem-solving abilities.
I bring a lot of experiences that cut across multi-disciplinary applications, I possess top-notch customer service experience.
Developed technical and user instructions and documentations and provided training on new and changed applications for team members and business areas.
Performed quality assurance analysis and testing for updates to installed software products.
Analyzed, defined and documented system requirement for data, workflow and logical processes.
Provided advice, guidance, and assistance to team members and business areas on matters related to the implementation and operation of the Careevolution HIE application.
Responded to assigned Service Now tickets within the defined timeframes.
Provided on-call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of the HIE application.
