Throughout my experiences as an advanced technical support analyst, systems analyst, application analyst, incident manager, NOC Analyst, Web Integration Analyst and Business Analyst, I have accumulated a plethora of skill sets that have sharpened my creativity and problem-solving abilities.
I bring a lot of experiences that cut across multi-disciplinary applications, I possess top-notch customer service experience.
Provides telephone, face-to-face and online application support to internal and external customers (through remote desktop, VNC, NTR).
Communicates updates, status, and completion information to manager and users, through company in-house application, voice mail, e-mail, or in-person contact.
Provisioned Single-Sign on accounts (Doclink, Invision, EDM, Active Directory etc.) for new healthcare providers and other users.
Worked with vendors for vendor supported applications, serving as the technical liaison between the vendor and internal clinicians. Conducted initial troubleshooting of issues before contacting vendor.
Trained team members and clinicians on the use of clinical applications.
Downloads and installs appropriate drivers and software utilities for clinical apps.
Connects users to networks and provides initial training in facilities and applications.
Work with the customer to identify, prioritize, and schedule enhancements and problem resolution.
