Throughout my experiences as an advanced technical support analyst, systems analyst, application analyst, incident manager, NOC Analyst, Web Integration Analyst and Business Analyst, I have accumulated a plethora of skill sets that have sharpened my creativity and problem-solving abilities.
I bring a lot of experiences that cut across multi-disciplinary applications, I possess top-notch customer service experience.
Provisioned customer network services on core equipment.
Ensured maximum possible service availability and performance.
Provided timely response to all incidents, outages and performance alerts and handled issue escalation to appropriate teams.
Collected and reviewed performance reports for various systems and reported trends in hardware and application performance to assist in predicting future issues or outages.
Monitored a wide variety of information and network systems that included, but not limited to telecom circuits, LAN/WAN systems, routers, switches, firewall, VoIP systems, storage/Cloud backup and core applications.
Completed change tasks by following change management process and identified areas of opportunity for the automation of process in order to reduce risk of error caused by human interaction.
Acted as a liaison between software vendors and the user community.
Technology supported included; Rundeck, Rally, App-Dynamics, Wily, SiteScope, Nagios, GoCD, F5 Load balancer, and other proprietary in-house applications.
