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Lea Rivière

Lea Rivière

Young professional in Hospitality Management

29 years old
Driving License
Brussels (1050) Belgium
Unemployed Available
Contact me
Always looking for new challenges and experiences. Eager to learn more in my field.

  • Passionate
  • Organized
  • Resourceful
Resume created on DoYouBuzz
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Experiences

Reservation agent

Warwick Brussels
February 2017 to December 2017
Full-time
Brussels
Belgium
  • Manually entering reservations in the PMS
  • Verifying interfaced reservations in the PMS
  • Verifying validity of credit card for prepaid reservations through OTA’s
  • Answering emails (enquiries, reservations and guest comments)
  • Answering phone calls, upselling, e-concierge
  • Promote Warwick Journey’s Loyalty program
Company Description
Working for two hotels in Brussels

Receptionist

Saga Sapphire
October 2016 to January 2017
  • Currency exchange
  • Proceed to payments
  • Writing all the reception procedure
  • Deal with daily customer complaints and requests
  • Complete the daily receptionist check-list
Company Description
Cruise ship company
  • Welcome guests with due care and attention and takes care of them from their arrival through to departure
  • Proceed to check-in and check-out
  • Promote the Group loyalty programme and the hotel's range of services in order to increase sales.
  • Complete the daily receptionist check-list
  • One month training at the reception
  • Welcome guests with due care and attention and take care of them from their arrival through to departure
  • Proceed to check-in and check-out
  • Achieve the complete a shift check list of a receptionist
  • Handle the reception of a hotel of 170 rooms alone
  • Counting and closing the cashier of the day (Cash and credit card)
  • Take manual pre-authorizations
  • Proceed cash withdrawal from airline crew staying at the hotel
  • Handling and emergency (when a flight cannot take off, all passengers are redirected to our hotel for the night)
  • Check that all due-in arrivals are correctly entered in the system and that all payment methods are viable.
  • Trained in alternance with class lessons 2 weeks in every of the following department : F&B and Housekeeping
  • Welcoming guests
  • Set up the buffet and the restaurant for breakfast, lunch and dinner
  • Serve guests
  • Clear and clean the tables
  • Serve drinks at the bar
  • In charge of the cash register
  • Trained in alternance with class lessons 2 weeks in every of the following department : Technical service, Kitchen and Housekeeping
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Resume created on DoYouBuzz