Lea Rivière
Young professional in Hospitality Management
29 years old
Driving License
Brussels (1050) Belgium
Unemployed
Available
Always looking for new challenges and experiences. Eager to learn more in my field.
- Passionate
- Organized
- Resourceful
Bachelor
Vatel International Business School in Hospitality, Brussels Belgium
September 2013
to July 2016
Hospitality & Tourism Management
Bac in Social Sciences
Reservation agent
Warwick Brussels
February 2017
to December 2017
Full-time
Brussels
Belgium
- Manually entering reservations in the PMS
- Verifying interfaced reservations in the PMS
- Verifying validity of credit card for prepaid reservations through OTA’s
- Answering emails (enquiries, reservations and guest comments)
- Answering phone calls, upselling, e-concierge
- Promote Warwick Journey’s Loyalty program
Receptionist
Saga Sapphire
October 2016
to January 2017
- Currency exchange
- Proceed to payments
- Writing all the reception procedure
- Deal with daily customer complaints and requests
- Complete the daily receptionist check-list
Receptionist
Hilton Brussels Grand Place
August 2015
to November 2015
Internship
Brussels
Belgium
- Welcome guests with due care and attention and takes care of them from their arrival through to departure
- Proceed to check-in and check-out
- Promote the Group loyalty programme and the hotel's range of services in order to increase sales.
- Complete the daily receptionist check-list
Intern
Hilton City Center
May 2015
to June 2015
Internship
Brussels
Belgium
- One month training at the reception
Receptionist
Hotel Mercure St. Martin, Marina & Spa
November 2014
to April 2015
Internship
Marigot
Guadeloupe
- Welcome guests with due care and attention and take care of them from their arrival through to departure
- Proceed to check-in and check-out
- Achieve the complete a shift check list of a receptionist
- Handle the reception of a hotel of 170 rooms alone
- Counting and closing the cashier of the day (Cash and credit card)
- Take manual pre-authorizations
- Proceed cash withdrawal from airline crew staying at the hotel
- Handling and emergency (when a flight cannot take off, all passengers are redirected to our hotel for the night)
- Check that all due-in arrivals are correctly entered in the system and that all payment methods are viable.
Intern
Radisson Blu EU
May 2014
to July 2014
Internship
Brussels
Belgium
- Trained in alternance with class lessons 2 weeks in every of the following department : F&B and Housekeeping
F&B Assistant
Maldron Galway
December 2013
to March 2014
Internship
Galway
Ireland
- Welcoming guests
- Set up the buffet and the restaurant for breakfast, lunch and dinner
- Serve guests
- Clear and clean the tables
- Serve drinks at the bar
- In charge of the cash register
Intern
Thon Bristol Stephanie
September 2013
to November 2013
Internship
Brussels
Belgium
- Trained in alternance with class lessons 2 weeks in every of the following department : Technical service, Kitchen and Housekeeping
- French: Native
- English: Fluent
- Spanish: Lower intermediate
- Dutch: Lower intermediate
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Opera
Expert
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OnQ
Expert
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Fidelio
Expert
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ResaWeb
Expert
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Vision
Expert
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Word, Excel, Powerpoint
Expert
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Access
Good
