Experience — Florian RIVIERE

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Resume created on DoYouBuzz

Experiences

Engaged on all the IDM ( Intelligent Data Management) cases for France, Spain, Italy, Emerging Country
Helping Pre-Sales teams to win deals
Installed a Data Protection demo center on Montpellier site
Traveled to France with Dell Expo Tour to the demonstration of the Dell backup solutions

Troubleshooting the high complexity issues for support
Escalation point for French Backup cases
Engaged by the Technical Account Manager to resolve backup problems
End-to-End Dell backup solution installation/troubleshoot remotely for different customers ( L'Oreal, Daregal, etc...)
Delivering technical training to the support agents
Reproducing customer issue with the internal testing lab

Company website

http://www.dell.com/

Hotline support for Entreprise product : Server PowerEdge , Storage & Tape library PowerVault, Switch PowerConnect
Troubleshooting Hardware issues ( SAN, Raid, ISCSI, Fiber,...)
Troubleshooting Operating System issues ( Windows, Vmware, Linux ...)
Troubleshooting Software issues (Backup Exec, DPM, Veeam,...)
Delivering very high customer statisfaction

Company website

http://www.dell.com/

Monitoring HP & end users WAN ( Airbus, Fortum, Fiat,Nokia ...)
Network & OS hotline support level 1
Backup support for Arkema ( DPM) level 1

Detailed Description

Partner, working as HP IT

Company Description

IT services company

Company website

http://www.open-groupe.com/

Selling Fruits & Vegetables on market

Patch bay
Install ethernet cables (RJ45)
Fiber optical cables
Electrical wiring

Company website

http://www.icr34.fr/