Florian RIVIERE
Data Protection Expert
41 years old
Driving License
Montpellier
Professional Status
Employed
Open to opportunities
About Me
As a backup solution specialist I'm very interesting on the new technologies, specially the Software Define and Hyper-Converged.
Intelligent Data Management Specialist
Dell
Since 2016
Full-time
Montpellier
France
- Engaged on all the IDM ( Intelligent Data Management) cases for France, Spain, Italy, Emerging Country
- Helping Pre-Sales teams to win deals
- Installed a Data Protection demo center on Montpellier site
- Traveled to France with Dell Expo Tour to the demonstration of the Dell backup solutions
Senior Technical Expert High Complexity France
Dell
Since 2012
Full-time
Montpellier
France
- Troubleshooting the high complexity issues for support
- Escalation point for French Backup cases
- Engaged by the Technical Account Manager to resolve backup problems
- End-to-End Dell backup solution installation/troubleshoot remotely for different customers ( L'Oreal, Daregal, etc...)
- Delivering technical training to the support agents
- Reproducing customer issue with the internal testing lab
Technical Expert Server France
Dell
January 2010
to 2012
Montpellier
France
- Hotline support for Entreprise product : Server PowerEdge , Storage & Tape library PowerVault, Switch PowerConnect
- Troubleshooting Hardware issues ( SAN, Raid, ISCSI, Fiber,...)
- Troubleshooting Operating System issues ( Windows, Vmware, Linux ...)
- Troubleshooting Software issues (Backup Exec, DPM, Veeam,...)
- Delivering very high customer statisfaction
Hotline technician
Team Log ( Group Open)
August 2008
to December 2009
Grenoble
France
- Monitoring HP & end users WAN ( Airbus, Fortum, Fiat,Nokia ...)
- Network & OS hotline support level 1
- Backup support for Arkema ( DPM) level 1
Wiring specialist
ICR
2004
to 2006
Apprenticeship
Montpellier
France
- Patch bay
- Install ethernet cables (RJ45)
- Fiber optical cables
- Electrical wiring
- I listen to customer needs
- I'm able to establish a climate of confidence
- Sharp sense of customer satisfaction
- Ability to engage and be followed
- Backup software
- Deduplication
- VMWare
- Windows Server
- Hyper-V
- Linux
- Nutanix
- Dell Backup Appliances
- Tape library
- Servers
- Storage (SAN-DAS-NAS)
- Network Administration
- Converged infrastructure
- French : Native
- English : Fluent
EMC ISM v3 Certified
Self study
Self study
SCSP S10-110 Certified
Self study
Self study
Backup Exec 2012 Certified
Self Study
Self Study
CCNA - Routing and Switching Certified
2 weeks training
2 weeks training
Microsoft - Monitoring and Operating a Private Cloud with System Center 2012
Dell
Since February 2013
Microsoft MCITP Certified
Self study
Self study
Microsoft MCTS Certified
Self study
Self study
Backup Exec 2010 Certified
Self Study
Self Study
