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Rishi Gupta

Rishi Gupta

Seeking a challenging position where I can work on my skills and contribute towards the growth of organization.

34 years old
Employed Available
DOB: 31 January 1990
Marital Status: Single
Nationality: Indian
Hobbies: Reading, Writing, Travelling, Playing Squash

-I have embarked a niche for myself in
delivering as per the need of the project and I am adept to perform in close liaison to business goals and commitments being a ‘Single Point of Contact’ between the outer world and my unit.

-Author of the book : The Midnight Perspective (available on Amazon Kindle)

Awards and Achievements:
  1. Received Spot Award at DC level in Infosys while working in CA Global Delivery Project.

  1. Received You Rock award at DC level in Infosys while working in CA Support Project.
Resume created on DoYouBuzz

CA Support

Infosys Limited
February 2013 to April 2015
  • Worked on the support tickets for CA Sign Sign On.
  • Understanding the customer issues by analyzing the logs, documents and information provided by the customer and helping the customer in resolving those issues within the specified time.
  • Proactive interaction with customer for issue resolution over WebEx, calls and live meetings.
  • Worked on the resolution of bottlenecks faced by the team and increasing the overall productivity.
  • Leading the team and mentored the new members by apprising them of product knowledge.
  • Worked on resource onboarding within the project.
  • Handled complete client communication and requirement gathering for the team.