DOB: 31 January 1990 Marital Status: Single Nationality: Indian Hobbies: Reading, Writing, Travelling, Playing Squash
-I have embarked a niche for myself in delivering as per the need of the project and I am adept to perform in close liaison to business goals and commitments being a ‘Single Point of Contact’ between the outer world and my unit.
-Author of the book : The Midnight Perspective (available on Amazon Kindle)
Awards and Achievements:
Received Spot Award at DC level in Infosys while working in CA Global Delivery Project.
Received You Rock award at DC level in Infosys while working in CA Support Project.
Worked on the support tickets for CA Sign Sign On.
Understanding the customer issues by analyzing the logs, documents and information provided by the customer and helping the customer in resolving those issues within the specified time.
Proactive interaction with customer for issue resolution over WebEx, calls and live meetings.
Worked on the resolution of bottlenecks faced by the team and increasing the overall productivity.
Leading the team and mentored the new members by apprising them of product knowledge.
Worked on resource onboarding within the project.
Handled complete client communication and requirement gathering for the team.
