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Rishi Gupta

Rishi Gupta

Seeking a challenging position where I can work on my skills and contribute towards the growth of organization.

34 years old
Employed Available
Contact me
DOB: 31 January 1990
Marital Status: Single
Nationality: Indian
Hobbies: Reading, Writing, Travelling, Playing Squash

-I have embarked a niche for myself in
delivering as per the need of the project and I am adept to perform in close liaison to business goals and commitments being a ‘Single Point of Contact’ between the outer world and my unit.

-Author of the book : The Midnight Perspective (available on Amazon Kindle)

Awards and Achievements:
  1. Received Spot Award at DC level in Infosys while working in CA Global Delivery Project.

  1. Received You Rock award at DC level in Infosys while working in CA Support Project.
Resume created on DoYouBuzz
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Experiences

Microsoft CRM OnPremise to Cloud

Infosys Limited
Since April 2017
  • Responsible for the migration of Microsoft customers from lower versions of CRM to cloud using Lifecycle Services (LCS) tool.
  • Working with the sales team on the strategy to bring the most reluctant customers on-board.
  • Involved in the daily and weekly status reporting of the team, handling onsite and offshore coordination.
  • Recruitment of new resources having good technical knowledge and communication skills.
  • Involved in daily communication with the customers, requirement gathering, understanding the issues and working towards the resolution.

CA Global Delivery

Infosys Limited
April 2015 to April 2017
  • Responsible for the integration and testing of various modules of CA Single Sign On product.
  • Working with the onsite team in planning and fetching more work from the client.
  • Recruitment of new team members and giving them knowledge transfer sessions.
  • Lead a team of 12 members from the offshore including experienced and freshers.
  • Discussing the weekly goals with the team and managing the conflicts.
  • Weekly status reporting of the team and onsite-offshore coordination.
  • Gathering the requirements of the customers, understanding and analyzing the issues and working towards the resolution.
  • Keeping the team motivated to achieve timely targets and maintain productivity.

CA Support

Infosys Limited
February 2013 to April 2015
  • Worked on the support tickets for CA Sign Sign On.
  • Understanding the customer issues by analyzing the logs, documents and information provided by the customer and helping the customer in resolving those issues within the specified time.
  • Proactive interaction with customer for issue resolution over WebEx, calls and live meetings.
  • Worked on the resolution of bottlenecks faced by the team and increasing the overall productivity.
  • Leading the team and mentored the new members by apprising them of product knowledge.
  • Worked on resource onboarding within the project.
  • Handled complete client communication and requirement gathering for the team.
  • Underwent an entry level training at Infosys Mysore in PLES.
  • Underwent Personality Development and soft skills training.
  • Worked in the R&D department of Escorts Limited and successfully decreased the production time of per part by 2 seconds.
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Resume created on DoYouBuzz