Rishi Gupta
Seeking a challenging position where I can work on my skills and contribute towards the growth of organization.
34 years old
Employed
Available
DOB: 31 January 1990
Marital Status: Single
Nationality: Indian
Hobbies: Reading, Writing, Travelling, Playing Squash
-I have embarked a niche for myself in
delivering as per the need of the project and I am adept to perform in close liaison to business goals and commitments being a ‘Single Point of Contact’ between the outer world and my unit.
-Author of the book : The Midnight Perspective (available on Amazon Kindle)
Awards and Achievements:
Marital Status: Single
Nationality: Indian
Hobbies: Reading, Writing, Travelling, Playing Squash
-I have embarked a niche for myself in
delivering as per the need of the project and I am adept to perform in close liaison to business goals and commitments being a ‘Single Point of Contact’ between the outer world and my unit.
-Author of the book : The Midnight Perspective (available on Amazon Kindle)
Awards and Achievements:
- Received Spot Award at DC level in Infosys while working in CA Global Delivery Project.
- Received You Rock award at DC level in Infosys while working in CA Support Project.
Microsoft CRM OnPremise to Cloud
Infosys Limited
Since April 2017
- Responsible for the migration of Microsoft customers from lower versions of CRM to cloud using Lifecycle Services (LCS) tool.
- Working with the sales team on the strategy to bring the most reluctant customers on-board.
- Involved in the daily and weekly status reporting of the team, handling onsite and offshore coordination.
- Recruitment of new resources having good technical knowledge and communication skills.
- Involved in daily communication with the customers, requirement gathering, understanding the issues and working towards the resolution.
CA Global Delivery
Infosys Limited
April 2015
to April 2017
- Responsible for the integration and testing of various modules of CA Single Sign On product.
- Working with the onsite team in planning and fetching more work from the client.
- Recruitment of new team members and giving them knowledge transfer sessions.
- Lead a team of 12 members from the offshore including experienced and freshers.
- Discussing the weekly goals with the team and managing the conflicts.
- Weekly status reporting of the team and onsite-offshore coordination.
- Gathering the requirements of the customers, understanding and analyzing the issues and working towards the resolution.
- Keeping the team motivated to achieve timely targets and maintain productivity.
CA Support
Infosys Limited
February 2013
to April 2015
- Worked on the support tickets for CA Sign Sign On.
- Understanding the customer issues by analyzing the logs, documents and information provided by the customer and helping the customer in resolving those issues within the specified time.
- Proactive interaction with customer for issue resolution over WebEx, calls and live meetings.
- Worked on the resolution of bottlenecks faced by the team and increasing the overall productivity.
- Leading the team and mentored the new members by apprising them of product knowledge.
- Worked on resource onboarding within the project.
- Handled complete client communication and requirement gathering for the team.
Trainee Engineer
Infosys Limited
August 2012
to February 2013
- Underwent an entry level training at Infosys Mysore in PLES.
- Underwent Personality Development and soft skills training.
Summer Intern
Escorts Limited
April 2012
to May 2012
- Worked in the R&D department of Escorts Limited and successfully decreased the production time of per part by 2 seconds.
- Effective Communication
- Listening
- Customer On-boarding and Retention
- Patience
- Analyzing Issues
- Identifying Resources
- Defining Needs
- Collaboration
- Decision Making
- Delegation
- Internal Communications
- Motivation
- Execution
- Conflict Management
- Planning
- Analyzing Issues
- Priotization
- Goal Setting
- Team Building
- Time Management
- MS Excel
- MS Word
- MS Powerpoint
- HP Quality Centre
- CA Single Sign On
- Rational Team COncert
