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Rim Sayhi

Rim Sayhi

Finance Graduate

33 years old
Driving License
Tunisia
Unemployed Available
  • providing clients with the best insurance rates according to their requirements.
    selling financial packages like variable annuities, mutual funds and other securities.
    delivering the insurance products and services as desired by the customer.

Responsible of Customer Services

Tunis Call Center
June 2015 to July 2015
  • Performing public opinion telephone surveys ,B2C and B2B analysis on the market study and the measurement of its quality.
  • checking the electoral process on the day of the elections and controling different operations of polling and counting.
    overseeing the accreditation of observers and controllers.
  • *Establishing an inventory for the files of the clients.
    managing different banking operations (Deposit / Bank transfer / Bank
    statements...).
  • *Setting up dashboards for budget monitoring.
    *making analysis of discrepancies during the year.
    *evaluating productin costs.
  • *collecting information about Customer's satisfaction level towards product's quality.
    *developing and implementing policies for handling customer complaints, and welcoming their feedbacks.
    *Understanding customer complaint behaviour, including how and why they complain.