Experienced and versatile professional with a strong track record in managing import and export operations, and proficiently crafting technical reports and documents. Demonstrates exceptional skills in fostering in-house relationships and excels in maintaining strong client connections. Proficient at collaborating within high-performing teams to achieve cross-functional business goals.
Negotiation with Prospective Buyers: Skillfully negotiate terms and agreements with potential buyers to secure export deals.
Customer Service Excellence: Maintain a high level of service quality for both internal and external customers, consistently exceeding their expectations.
Tariff and Pricing Analysis: Calculate tariffs, convert prices, and assess the weight and volume of merchandise intended for export to foreign destinations.
Document Compliance: Scrutinize various documents, such as invoices, Packing Lists, bills of lading, and shipping statements, to ensure strict compliance with federal and foreign regulations governing the shipment, receipt, and documentation of exported products.
Policy and Procedure Development: Formulate, monitor, and revise policies, procedures, and service standards for export clearance operations, ensuring efficiency and compliance.
Problem Resolution: Proactively address and resolve any problems or issues that may arise during the export process, ensuring a smooth operation.
Reporting to Executive Director: Report consignment-related issues and progress to the Executive Director for informed decision-making.
Performance Reviews: Conduct annual performance reviews for direct reports, providing feedback and guidance for their professional growth.
Customer Satisfaction: Ensure customer satisfaction by actively seeking and acting upon their feedback, improving the export process accordingly.
Import Responsibilities:
Chemical, Machinery Parts, and Plastic Sheet Import: Oversee the importation of chemicals, machinery parts, and plastic sheets, ensuring seamless procurement.
Letter of Credit (L.C.) and Contract Management: Handle the application process for opening Letters of Credit (L.C.) and contracts as required for imports.
Communication with Indentors/Suppliers: Maintain open and effective communication with indentors and suppliers to facilitate the smooth importation of goods.