Experienced and versatile professional with a strong track record in managing import and export operations, and proficiently crafting technical reports and documents. Demonstrates exceptional skills in fostering in-house relationships and excels in maintaining strong client connections. Proficient at collaborating within high-performing teams to achieve cross-functional business goals.
Arrival in the Land of Opportunities: Embarked on a journey to work in a diverse, cross-cultural, and multi-lingual environment.
Enthusiastic Onset: I started with unwavering zeal and aligned myself with a team committed to achieving excellence beyond customer expectations.
Building Strong Relationships: Crafted workable solutions for those in need, establishing robust rapport with both clients and colleagues.
Thriving in Time-Critical Scenarios
Decisiveness in Critical Moments: Navigated through high-pressure, time-sensitive situations, making prompt and analytical decisions.
Acquiring Analytical Skills: I gained a suite of problem-solving abilities, and understood the nuances of managing customer expectations based on service-related factors.
Customer Service Excellence
Customer Service Representative (CSR) Role: Primarily assisted patients in scheduling appointments with doctors and guided them through the insurance claiming process.
Patient Query Handling: Effectively addressed patient inquiries and recommended suitable medical facilities.
Interdepartmental Liaison: Collaborated with various hospital departments to ensure seamless service delivery.
Insurance Services Support: Assisted patients in accessing and understanding insurance services.
Client Satisfaction: Dedicated efforts to ensure clients' happiness and satisfaction, embodying the essence of a Public Relations Officer's role.
