Rehan Aslam
Business Development Executive
46 years old
Driving License
Professional Status
Unemployed
Available
About Me
Experienced and versatile professional with a strong track record in managing import and export operations, and proficiently crafting technical reports and documents. Demonstrates exceptional skills in fostering in-house relationships and excels in maintaining strong client connections. Proficient at collaborating within high-performing teams to achieve cross-functional business goals.
Public Relations Officer
Jeddah National Hospital
April 2011
to March 2013
Full-time
Jeddah
Saudi Arabia
- Dynamic Cross-Cultural Customer Service Journey
Joining a Vision-Driven Team - Arrival in the Land of Opportunities: Embarked on a journey to work in a diverse, cross-cultural, and multi-lingual environment.
- Enthusiastic Onset: I started with unwavering zeal and aligned myself with a team committed to achieving excellence beyond customer expectations.
- Building Strong Relationships: Crafted workable solutions for those in need, establishing robust rapport with both clients and colleagues.
- Thriving in Time-Critical Scenarios
- Decisiveness in Critical Moments: Navigated through high-pressure, time-sensitive situations, making prompt and analytical decisions.
- Acquiring Analytical Skills: I gained a suite of problem-solving abilities, and understood the nuances of managing customer expectations based on service-related factors.
- Customer Service Excellence
- Customer Service Representative (CSR) Role: Primarily assisted patients in scheduling appointments with doctors and guided them through the insurance claiming process.
- Patient Query Handling: Effectively addressed patient inquiries and recommended suitable medical facilities.
- Interdepartmental Liaison: Collaborated with various hospital departments to ensure seamless service delivery.
- Insurance Services Support: Assisted patients in accessing and understanding insurance services.
- Client Satisfaction: Dedicated efforts to ensure clients' happiness and satisfaction, embodying the essence of a Public Relations Officer's role.
Telemarketer/Sales Coordinator
Avari Hotel Lahore
September 2008
to August 2009
Full-time
Lahore
Pakistan
- Joined a Diverse Cultural Environment
- Entered the hospitality industry, embracing a diverse cultural environment that enriched my professional journey.
- Marketing Leadership Under Foreign Administration
- Collaborated with a foreign administrator renowned for groundbreaking efforts in the marketing domain.
- Key Responsibilities
- Initiating Customer Loyalty Program
- Spearheaded the initiation of a customer loyalty program, introducing clients to the Avari Gold Card program.
- Client Engagement and Offer Promotion
- Proactively reached out to potential clients through phone calls and email communications, presenting them with enticing offer letters and brochures.
- Efficient Privilege Card Management
- Oversaw the production of machine-readable privilege cards and meticulously recorded client information in the database.
- Client Inquiry Management
- Managed and addressed client inquiries promptly and effectively, ensuring a seamless experience.
- Client Retention and Special Promotions
- Developed and nurtured client relationships by offering exclusive promotions and incentives, fostering loyalty.
- Direct Sales Visits
- Conducted in-person visits to clients to close sales and strengthen relationships.
- Collaborative Marketing Strategies
- Collaborated closely with the Director of Marketing, sharing valuable client feedback and contributing to the development of marketing plans.
- Client-Centric Service
- Prioritized client satisfaction, consistently going above and beyond to ensure their happiness and contentment.
Import/Export Executive
Leather Connections (Pvt) Ltd
April 2006
to 2008
- Export Responsibilities:
- Negotiation with Prospective Buyers: Skillfully negotiate terms and agreements with potential buyers to secure export deals.
- Customer Service Excellence: Maintain a high level of service quality for both internal and external customers, consistently exceeding their expectations.
- Tariff and Pricing Analysis: Calculate tariffs, convert prices, and assess the weight and volume of merchandise intended for export to foreign destinations.
- Document Compliance: Scrutinize various documents, such as invoices, Packing Lists, bills of lading, and shipping statements, to ensure strict compliance with federal and foreign regulations governing the shipment, receipt, and documentation of exported products.
- Policy and Procedure Development: Formulate, monitor, and revise policies, procedures, and service standards for export clearance operations, ensuring efficiency and compliance.
- Problem Resolution: Proactively address and resolve any problems or issues that may arise during the export process, ensuring a smooth operation.
- Reporting to Executive Director: Report consignment-related issues and progress to the Executive Director for informed decision-making.
- Performance Reviews: Conduct annual performance reviews for direct reports, providing feedback and guidance for their professional growth.
- Customer Satisfaction: Ensure customer satisfaction by actively seeking and acting upon their feedback, improving the export process accordingly.
- Import Responsibilities:
- Chemical, Machinery Parts, and Plastic Sheet Import: Oversee the importation of chemicals, machinery parts, and plastic sheets, ensuring seamless procurement.
- Letter of Credit (L.C.) and Contract Management: Handle the application process for opening Letters of Credit (L.C.) and contracts as required for imports.
- Communication with Indentors/Suppliers: Maintain open and effective communication with indentors and suppliers to facilitate the smooth importation of goods.
