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Raphael Salmon

IT Support Analyst & Operation

42 years old
Driving License
Glimes (1315) Belgium
Consultant Open to opportunities
I am curious person in my professional but also private life. I like to discover new countries, new cooking, new cultures. I am calm person, professionnal, stable, able to work in team or alone. I also have a great capacity for adaptation in general.
Resume created on DoYouBuzz
  • Provide various IT support the R&D labs: change hardware parts, connect to the network, backups, integration of new devices, softwares migration, windows migration
  • Administration of the Bank Unisys Mainframe:
    • Daily tasks maintenance:: backups, monitoring systems, managing disks storage...
    • Execute requests and changes: install new software version, upgrade databases...
    • improve procedures, create problems...
  • Helpdesk: Provite It support for Essilor users by phone, emails, web in french and english 24/7 (Windows plateform)
  • Operation: Monitor the IT infrastruture 24/7, solve or escalade any fault according the procedures and SLA. (Windows, Unix, AS400 plateform)
  • Provide It support in to Johnson&Johnson users by phone, emails in french (Windows plateform)
  • Helpdesk: Provite It support for Essilor users by phone, emails, web in french and english 24/7 (Windows plateform)
  • Operation: Monitor the IT infrastruture 24/7, solve or escalade any fault according the procedures and SLA. (Windows, Unix, AS400 plateform)
  • Provide it support for Sony Vaio end-users by phone, emails in french and english (Windows plateform)

IT

  • Excellent Windows knowledge
  • Excellent Office and Outlook knowledge
  • Excellent Hardware knowledge: computers, printers
  • Good knowledge in network: Lan, TCP/IP, Cisco routers
  • Good Knowkedge of Windows server, AS400, Unix, HP3000, Unisys mainframe
  • Monitoring Software: CA Unicenter, CA Autosys, CA Solarwind, Tivoli
  • Ticketing Software: CA Service Desk, HPservicecenter
  • ITIL Fundation Knowledge (incident management, problem management)
  • Good linux knowledge: Ubuntu based distribution
  • french: mother tongue
  • english: fluent
  • dutch: basis
  • Sailing
  • Diving
  • Swimming
  • Trekking
  • Other
  • rent a car or a boat to discover new countries

STCW95

Ocean Sailing School

valid until October

RYA Yachtmaster Ocean

Ocean Sailing School

June 2012 to October 2012
The school is based in Cap Town

C.E.S.S

Séminaire de Floreffe

June 1998 to June 2000
Sciences speciality