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Raphael Salmon

IT Support Analyst & Operation

42 years old
Driving License
Glimes (1315) Belgium
Consultant Open to opportunities
I am curious person in my professional but also private life. I like to discover new countries, new cooking, new cultures. I am calm person, professionnal, stable, able to work in team or alone. I also have a great capacity for adaptation in general.
Resume created on DoYouBuzz
  • Provide various IT support the R&D labs: change hardware parts, connect to the network, backups, integration of new devices, softwares migration, windows migration
  • Administration of the Bank Unisys Mainframe:
    • Daily tasks maintenance:: backups, monitoring systems, managing disks storage...
    • Execute requests and changes: install new software version, upgrade databases...
    • improve procedures, create problems...
  • Helpdesk: Provite It support for Essilor users by phone, emails, web in french and english 24/7 (Windows plateform)
  • Operation: Monitor the IT infrastruture 24/7, solve or escalade any fault according the procedures and SLA. (Windows, Unix, AS400 plateform)
  • Provide It support in to Johnson&Johnson users by phone, emails in french (Windows plateform)
  • Helpdesk: Provite It support for Essilor users by phone, emails, web in french and english 24/7 (Windows plateform)
  • Operation: Monitor the IT infrastruture 24/7, solve or escalade any fault according the procedures and SLA. (Windows, Unix, AS400 plateform)
  • Provide it support for Sony Vaio end-users by phone, emails in french and english (Windows plateform)