Raphaël CHOSEROT
Trilingual experienced operational manager
54 years old
Driving License
Available
Very strong sense of service, excellent organizational and prioritization skills, ability to manage several projects simultaneously, can be source of proposals for management support.
I love commitment, anticipation, have a taste for challenge.
I am a team player.
I love commitment, anticipation, have a taste for challenge.
I am a team player.
Project Management Coordinator - Repair & Maintenance
2theloo
Since January 2016
Paris
France
- Creation of the Repair and maintenance service 2theloo France
- Responsible for the maintenance of all 2theloo and Point WC brands sites
- Recruitment, management and coordination of the team of technicians
- Management of customer relationships: SNCF, Mairie de Paris and luxury groups (Printemps, Champs-Elysées, Unibail-Rodamco)
- Creation and management of providers accounts
- Achievements: Increased customer satisfaction + 10% - Compliance with SNCF network intervention deadlines: 4h/48h
Associate – Manager
Service Inbox
September 2007
to January 2016
Full-time
Sartrouville
France
- Prospecting, commercial offers and contracts
- Recruitment and setting up of partnership agreements with service providers .
- Implementation and management of the technical platform.
- Management of customer relationships: EDF, Airbus Defense and Space, Altran.
- Implementation of the franchise in the regions Gard and Ile-de-France; training and support of the franchisees.
- Recruitment, coaching and management of the operational team.
- Achievements: Average user rate 70% - Average satisfaction rate 93% - Average public price discount: 17%
Insurance Councelor
La Mondiale
March 2006
to November 2007
Toulouse
France
- Sales development and client relationship management (liberal professions, business managers, craftsmen).
- Achievement: 116% of my business goals. 2M€ of sales revenue generated.
Business Engineer
Computacenter
July 2005
to December 2005
Full-time
Toulouse
France
- Sales development and client relationship management (City Hall of Castelnaudary, International High school, SMEs). 1,3M€ of revenue generated.
- Response to tender calls (City hall of Toulouse and the Hospitals of Toulouse).
Cycling section Manager
Ontario - Décathlon group
April 2002
to July 2005
Full-time
Toulouse
France
- Recruitment, training and management of specialist salesmen (6 Permanent contracts, 4 Fixed term contracts, trainees).
- Responsible for the commercial policy of the cycling section, for the revenue and for the achievement of the commercial objectives.
- Achievements: 2003: 2nd worldwide company’s revenue growth (33,4 %); 2004: +15 %, established at 6M€.
EXPATRIATION IN COLOMBIA
Multiple experiences
November 1996
to December 2001
Bucaramanga
Colombia
- Associated - Manager - Blind Dog Sport, mountain bike, paragliding and mountain sports' store | Bucaramanga, Santander (Colombia)
- Associated professor - Industrial University of Santander | Bucaramanga, Santander (Colombia)
- Editor, Sin Limites magazine (extreme sports, ecology) | Bucaramanga, Santander (Colombia)
- Associate - Extrema Aventura, Organizers of the Largo Aliento X-Trail | Bucaramanga, Santander (Colombia)
Director
Alliance Française
September 1994
to August 1996
Bucaramanga
Colombia
- French teacher foreign language (FLE). Recruitment and training of the professors of FLE. Responsible for the educational and cultural policy.
- Creation of an information center for the Colombian investors in France and French in Colombia. Commercial translations and business council.
- Achievement: increase of the number of students: x10 in two years.
- Managing contracts providing goods and services
- Executive management support
- Project Management
- Meeting Organization
- Problem solving driven person
- Coordinating team efforts and delegating work
- Team/individual work monitoring
- Effective oral communicator
- Equality & Diversity issues
- Microsoft Word, PowerPoint, Outlook and Excel
- Lotus Notes
- Android, internet & social media
-
French: mother tongue
Expert
-
Spanish: mother tongue
Expert
-
English
Advanced
-
Modern Greek
Intermediate
- 07/2009 – 12/2012 - Member of the regional council, Unis Cités, for the promotion of the civic volunteer service | Toulouse
- 5/2005 - 9/2009 – President - co founder of Fairtrade Max Havelaar Midi-Pyrénées, for the promotion of fair trade | Toulouse
- since 09/2016 - Coach rugby School, U8 section, Rugby Club Chatou Montesson | Montesson
- since 09/2011 - Player,
Rugby Club Chatou Montesson (RCMC), Les Vieux Canons team | Montesson - 7/1997 - 12/2001 - Co-founder, trainer of the men's team (99-2001) and women's team (98)
Alianza Francesa Rugby Club | Bucaramanga, Colombia