A customer service executive with more than 25 years of experience, Randy Rubingh has helped several companies reduce costs and improve customer satisfaction rates. Currently, he works on a consulting basis for start-up Frontspin, handling strategy and execution to help boost contract renewal rates. Previously, he spent several years as director of customer service for Cafepress.com, where he collaborated with production and marketing teams and lowered costs of service by 41 percent.
A frequent speaker at industry events, Mr. Rubingh presented the keynote on “Social Media in Call Centers” for the International Quality and Professional Center (IQPC) in San Francisco in 2014, and spoke at the Conference on Interactive Voice Technology conducted by the Midwest Securities Transfer Association. He was a thought leader and panelist at the Frost and Sullivan Customer Contact Executive MindXchange West in 2011.
Mr. Rubingh holds a bachelor of arts in history from the University of California, Berkeley. He is a member of professional organizations including the Call Center Networking Group and the Help Desk Institute.
