Ramatou Cissé
Communication - Marketing
43 years old
Driving License
Lyon (69009) France
Professional Status
Employed
Open to opportunities
About Me
Multilingual, international experience, energetic and results driven, with excellent communication, creativity, mind and web skills
Passionate about web, design, and communication with over 8 years of experience in communication, marketing, graphic, web and customer service in B2B and B2C.
Passionate about web, design, and communication with over 8 years of experience in communication, marketing, graphic, web and customer service in B2B and B2C.
COMMUNICATION PROJECT MANAGER - FRANCE, BENELUX & NORTH AFRICA
ResMed
Since October 2015
Lyon
France
- Dedicate to Sleep, OSA, Mask, Diagnosis and Monitoring products
- Working in all communication and marketing materials with the product managers
- In charge of the web and multimedia projects in France and BeNeLux (working closely with the international teams) - Update the French websites and adapte them to the French market
- Update and adapt printed documents for the French and BeNeLux market
- Manage digital communication project (campaign, strategy, planning, budget, analysis, social media…). Analysis, reporting and statistics in all digital communication and marketing projects
- Work closely with the Digital Creative agencies : managed them
- Developed the emailing channel across the external and internal teams and BtoB for the French and BeNeLux team
- Developed a French internal newsletter
- Responsible for the French internal communication
- Responsible for protecting and advancing the company's reputation online
- Social Media, Community management - Webmarketing - Graphic designer
DIGITAL MEDIA COMMUNICATION MANAGER
ResMed
December 2012
to September 2015
Full-time
Lyon
France
- In charge of all web and multimedia projects in France (working closely with the international teams)
- Updated all different French websites and adapted them to the French market
- Working on the implementation of the new global web strategy with the international team (US, EU, ...)
- Manage digital communication project (campaign, strategy, planning, budget, analysis, social media…)
- Analysis, reporting and statistics in all digital communication projects
- Work closely with the Digital Creative agencies : managed them
- Developed the emailing channel across the external and internal teams and BtoB
- Developed a French internal newsletter
- Responsible for protecting and advancing the company's reputation online
- Social Media, Community management - Webmarketing - Graphic designer
DIGITAL MEDIA COMMUNICATION ASSISTANT
ResMed
February 2010
to November 2012
Full-time
Lyon
France
- Updated all different websites, Social Media, Community management
- Analysis, statistics and reporting directly to the french communication manager
- Assisted the communication manager in her daily tasks and graphics projects
- Graphic designer
PR, COMMUNICATION and ASSISTANT DIRECTOR
TimeCode Corp
June 2005
to December 2011
Lyon, Paris, Suisse
France
- Responsible for Press and international relations, Film promotion, Social media, Community management
- Worked and helped for the filming preparation, location and decoration, assisted the producer, Script
- Worked on the application forms for the different festival (Short film for Cannes’ festival, ….)
GRAPHIC DESIGN – MARKETING ASSISTANT
321-GO
May 2008
to June 2009
New York
United States - New York
- Assisted the marketing manager in communication campaign
- Worked on communication support design (brochure, flyer, business card …), logo design
- Developed strategic research and work on benchmarking and reporting to the marketing director
- Worked on web graphic design
- Developed and created emailing communication campaigns, interactive advertising and banners
- Social media, Community management
COMMUNICATION MANAGER & GRAPHIC DESIGNER as Freelancer
Rahma Cisse
September 2005
to January 2010
Freelancer
France
- Web design and web development (BtoB and BtoC)
- Flash animation, interactive advertising, banners, …Video and photo editing
- Creation of communication supports (brochure, business cards, …)
- Develop visual identity, logo design, …
- Consulting : Communication strategy and campaign, Interior architecture and design decoration, Events
INTERNATIONAL CUSTOMER SERVICE ADVISOR (Bilingual English)
TNT Express
July 2007
to September 2007
Full-time
Lyon
France
- Customer service B2B, Follow-up of parcels
- Complaints management, assisted for customers’ inquiries
- Maintaining customer and class reservation database
- Reported results to managers to improve products and involve customers’ satisfaction
CUSTOMER SERVICE ADVISOR
Orange France Telecom
April 2005
to February 2007
Full-time
Lyon
France
- Greeting customers and helping them with technical issues B to B and B to C
- Customer service, breakdown service and complaints management
- Order taking, additional sales, consumer loyalty development
Communication strategy, Advertisement creation, Social Psychology and trends, Events communication, Press and Public relations, Law, Advertising and events, Managment and financial analysis, Agency creation and competition
Computer graphics, Multimedia, Visual Communication, Graphics, Decoration, Interior architecture, Design, Arts
- Corporate Communication
- Communication strategy
- Online Communication (community management, emailing, SEO, ...)
- Marketing Strategy
- Social Psychology and trends
- Press and Public relations
- Events communication
- Managment and financial analysis
- Social Media
- Community management
- Web design and development
- Webmarketing
- Analysis, reporting and statistics
- SEO
- Web 2.0
- Logo, brochure, business card, ... design
- Flash animation, Banners, emailing ... design
- Webdesign
- Market analysis
- Benchmarking
- Customer brief and debrief
- Work in both Mac and PC environments
- MS Office
- Adobe Creative Suite (Photoshop CC, Illustrator CC, Indesign CC, Dreamweaver CC, Flash ...)
- Greeting customers and helping them with technical issues B to B and B to C
- Customer service advisor B to B
- Complaints management
- Order taking
- Additional Sales
- Consumer loyalty development
