Rajwan Ahmed
Manager IT & ECommerce
Dubai United Arab Emirates
Professional Status
Employed
Open to opportunities
About Me
Ecommerce and IT Manager with more than 9 years combine experience in IT Technical, Marketing and Operation Management. Skilled in managing business and staff with analytical, Creative, Motivational and Technical approach to make everything best to establish profitable outcome for an organization.
-
System Design
Advanced
-
troubleshooting
Advanced
-
Upgrades
Good
-
MCTS
Good
-
CCNA
Good
-
ITIL
Good
-
Team Building
Advanced
-
Motivation
Good
-
Assign Work
Good
-
update and learn new technology
Expert
-
Microsoft Expert
Good
-
Wordpress Website Managment
Advanced
-
CRM
Expert
-
Facebook Marketing
Advanced
-
SEO/SEM
Good
-
Email Marketing
Good
-
SMS Marketing
Good
-
nagotiation
Expert
-
Pricing
Advanced
-
Product Management
Expert
-
Procurements
Expert
- Certified in ITIL (V3) foundation in IT service management
- Supervising the team.
- Ability to motivate people.
- Call Center management
- Good presentation skills
- Conducted technical training of staff and customers
- Quality management
- Escalation Handling
- Strong decision making and problem solving skills.
- Have Microsoft certification and worked on servers, workstations. Also have experience in troubleshooting and configuration on all kind of Microsoft Operating systems.
- Completed Study in CCNA and have practical experience in network configuration and troubleshooting.
- Diploma in hardware and have extensive experience in all kind of IT hardware troubleshooting and configuration.
- Worked with security software organization and have more than 3 years experience in Malware analysis ,All kind Antivirus application configuration on various platforms. ( MAC, Microsoft, Linux, Blackberry, Android and exchange).
- Knowledge of IT and network Security management prevention from outbreak of malware and other threats.
- Knowledge of website designing.
