Rajwan Ahmed
Manager IT & ECommerce
Dubai United Arab Emirates
Professional Status
Employed
Open to opportunities
About Me
Ecommerce and IT Manager with more than 9 years combine experience in IT Technical, Marketing and Operation Management. Skilled in managing business and staff with analytical, Creative, Motivational and Technical approach to make everything best to establish profitable outcome for an organization.
Technical Support Executive.
Redington Services Ltd.
October 2009
to April 2010
Gurgaon, Haryana
India
- Responsible for providing L1 support in customer service in the technical support division.
- Problem solving and providing detailed information on new products of H.P. (Hewlett-Packard) for desktop, UPS & touch smart PC.
- Create and deliver solutions that meet corporate objectives tied to business and technology performance.
- Achieve high level of customer satisfaction through patient, methodical approach to problem resolution with majority of calls resolved within company’s requirement
- Turn around tense situations with irate customers into positive outcomes.
- Built a teamwork environment that encouraged hard work and collaboration.
- Ensured workflow efficiencies, customer service excellence, and quality assurance.
- Analysis of known issues of HP products, analyze then share with other team members.
- Monitor interaction between staff and callers to ensure quality assurance standards.
- Kept apprised of products, services, promotions and warranties.
- Expedited and facilitated the escalation of customer service issues.
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
- Responsible to check availability, arrangement of required parts for irate customer.
- Reduced route breakage and incidents of product loss.
- Ensured satisfaction of customer door times.
- Log all shift activities and resolve problems to prevent escalation.
- Set and maintain productivity and quality standards.
- Meet and exceed all company set goals for quality services.
Company Description
Redington, commencing its Indian operations in 1993, is today positioned as the largest Supply Chain Solution Provider in emerging markets. As a group, Redington is present in India, Middle East,Africa, Turkey, Srilanka, Bangladesh and CIS countries.
Company website
