Rajwan Ahmed
Manager IT & ECommerce
Dubai United Arab Emirates
Professional Status
Employed
Open to opportunities
About Me
Ecommerce and IT Manager with more than 9 years combine experience in IT Technical, Marketing and Operation Management. Skilled in managing business and staff with analytical, Creative, Motivational and Technical approach to make everything best to establish profitable outcome for an organization.
Facility Management Engineer (Networking & Asset Infrastructure Management).
M/S. 3I-Infotech Ltd (Nexpro solution Consultancy)
October 2007
to October 2009
Full-time
Chandigarh (UT)
India
- Handled the branch of ICICI Bank & Prudential Life Insurance Co. Ltd in Chandigarh & Mohali.
- Ensures strict adherence to compliance.
- Provided Technical Support to other Engineers.
- Installation & configuration of new procured Cisco router & switches.
- Analyzing network and system related problems and troubleshooting.
- Provide Telephonic support and Onsite support to end user whenever required and resolve the problem to user satisfaction.
- Installation and maintenance of laptops and desktops.
- Managing assets like (transferring scrap stolen etc) on web base Cross Road software.
- Monitoring deployment of Antivirus on all desktops.
- Configured network printing, directory structures, user rights, security, and software on file and print servers.
- Design, Implement, Configure and Maintenance of Servers and other hardware/Network Infrastructure.
- Attending user’s Call Logged in Helpline on intranet.
- Co-coordinating for Creation/Deletion NT, Email ID‘s of Staff & Outsource.
- Maintain inventory of all IT Assets (Pc/Printer/Laptop/Server & Network equipment).
- Installation of standard desktop settings As per PC Health check (Icons, wall papers, screen savers, antivirus and update).
- Ensure users log a call through Helpline for every complaint
- Co-ordination with third party vendors for AMC/ Warranty Support & adherence to tat.
- Follow-up with vendor for resolution of hardware and software problems.
Company Description
3i Infotech is a global Information Technology company committed to Empowering Business Transformation.
A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI). The company also provides solutions for other verticals such as Government, Manufacturing, Retail, Distribution, Telecom and Healthcare.
A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI). The company also provides solutions for other verticals such as Government, Manufacturing, Retail, Distribution, Telecom and Healthcare.
Company website
