Experience — Radito Quiteles

Company Description

Sutherland Global Services is a contact center located in the Philippines which supports the help center services of companies based in the U.S.

Allocate work to shop staff. Prepare reports (daily, weekly, monthly). Post time taken and time sale by mechanics on cars’ job cards. Perform billing functions on job cards that are completed. Coordinate work with reception, foremen, warranty, and quality control. Follow-up parts requirements. Prepare internal and external requisitions. Make overtime reports, pending parts reports, daily incoming and outgoing vehicle reports. Process cash, internal, warranty, credit, and PDI (Pre-Delivery Inspection) job cards.
Uses the AS400 software and Kerridge Automotive System.

Process documentation (requisitions, issues, receipts, care and preservation work orders, location assignments, etc.). Reviews documentation for correctness to include detailed editing. Reviews material, received and for issues, for correct application by use of general knowledge, local publications, catalogs, technical manuals, and recommends substitute items, if necessary to meet requirements. Assists warehouse personnel in stock selection and makes stock identifications on a routine or as needed basis. Conducts initial investigation involving overages, shortages, warehouse denials and reports or refers results to supervisor.

Create a spare parts store system for a fleet of fifty+++ company cars. Maintain stock of fast moving items like oil filters, drive belts, brake pads, and lubricants. Make requisitions for specific part needs, stock items, shop equipment and tools. Process work orders for vehicles indicating the work description, the service needed as per mileage, specific jobs, parts details and prices, and manhours usage. Follows up requisitions with the purchases and discusses parts requirements with parts dealers and mechanics. Makes daily and weekly reports on shop work. Submits/updates monthly inventory of parts stock items. Contacts/reminds vehicle drivers and/or dispatcher when their cars are due for service.

Company Description

P.O. Box 69428, Riyadh 11547
Kingdom of Saudi Arabia

Receives and reviews SROs/MRIDs documents for material, items, parts in support of maintenance , construction, Material Handling Equipment (MHE), and transportation equipment. Screens material requirements, conducts extensive research of various technical publications and references such as Master Cross Reference List, Navy Management Data List, Manufacturer’s Manuals Catalogues, Parts List, Shop Store Stock Catalogue and provides proper identification and supply information. Reviews high priority documents and determines adequacy of procurement information and justifications and/or possible substitution of items to preclude CONUS procurement.

Company Description

Production Group Material Department
Distribution and Storage Division
U.S. Navy Public Works Center
Subic Bay, Philippines

Detailed Description

Responsible for the processing/initiation of SRO (Shop Repair Order) in accordance with standard procedures ensuring accuracy and correctness in job order applicability. Responsible in maintaining, planning, scheduling, and production control of workloads. Responsible in ensuring that PM Scheduling Program is formulated and enforced in a timely manner, keeping PM records for customers. Ensures customers having custody of equipment schedules/overdue for PM are notified in accordance with existing directives. Direct the accomplishment of equipment maintenance scheduling and statistical work involved in the development of statistical methods and techniques for controlling, analyzing, interpreting, and presenting data essential for production planning, control of costs and funds, preparation of reports on the backlog and production.

Company Description

Production Control Branch, Maintenance Division
Transportation Department
U.S. Navy Public Works Center
Subic Bay, Philippines

Detailed Description

Performs inspections of Heavy Duty Equipment, Material Handling Equipment, Aircraft Servicing, and other similar equipment. Diagnoses specific troubles, makes visual and operational inspections on vehicles and component parts. Inspects in-process work using testing and measuring equipment like compressor gauges, vacuum gauge, micrometers, calipers, and others. Makes recommendations regarding repairs of equipment. Performs required safety inspections and maintains Equipment Safety Standards.

Company Description

Heavy Equipment Repair Branch
Maintenance Division, Transportation Department
U.S. Navy Public Works Center
Subic Bay, Philippines

Detailed Description

Performs repairs on construction and allied equipment such as crawler tractors, road rollers, road graders, payloaders, air compressors, garbage trucks, trailers, and truck tractors. Troubleshoots and overhauls engines, transmissions, torque converters, and hydraulic pumps. Overhauls and calibrates fuel injection pumps, nozzles, and injectors. Occasionally acts as Foreman I whenever our immediate supervisor is on leave. Performed Temporary Additional Duty (TAD) at the British Indian Ocean Territory U.S. PWD, Diego Garcia from December 1982 to April 1983.

Company Description

Heavy Equipment Repair Branch
Maintenance Division, Transportation Department
U.S. Navy Public Works Center
Subic Bay, Philippines

Detailed Description

Underwent four years of rigid academic training. Applies learned theories to shop work. Trained on maturity areas like work control, inspection, supervision, progress/follow-up, and safety. Subjects in schooling included Trade Theory, Mathematics, Science, English, and Drawing.

Company Description

Apprentice Training Branch, Training Division
Administrative Department
U.S. Navy Public Works Center
Subic Bay, Philippines

Radito Quiteles