Expériences — Rachel VERGE-DEPRE

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Experiences

Inbound Calls and messages handling
Customer assistance and information
Mediation and negociation

General customer care : (booking, informations, check-in, check-out, stay, conciergerie, billing)
Team management (support in staff, assist superior in rush hours, training of new members)
Turnover checking (following up invoicing, general funds daily + weekly control...)

Company Description

Aparthotel 4* / Groupe AccorHotels en fusion avec Pierre et Vacances

Company website

https://www.adagio-city.com/fr/hotel-6988-aparthotel-adagio-paris-opera/index.shtml

Welcoming from check-in to check-out
Customers care during stay
Clients information (phone, mail, walk-in)
Administrative tasks

Customers care, counselling
Touristic packages marketing
Following up of orders and travel log
Customers feedbacks